Commercial Operations Sales Coordinator

ISS Facility Services; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading facilities management company is seeking a strategic Solutions Director (Healthcare) to drive retention and growth initiatives within their healthcare division. The role focuses on enhancing long-term partnerships and customer satisfaction while meeting sales performance goals. Ideal candidates will have demonstrated leadership in complex healthcare contracts, experience in solution development and account retention, and a strategic mindset. Management of diverse teams and strong problem-solving skills are essential for success in this position.

Qualifications

• Demonstrable experience leading large, complex healthcare contracts.
• Proven track record in account retention and solution development.
• Experience driving service growth and customer-centered improvements.

Responsibilities

• Lead retention activities across the healthcare division.
• Support achievement of top-line sales targets focused on retention.
• Drive the effective use of commercial tools and governance standards.

Skills

Account retention

Solution development

Leadership

Problem-solving

Strategic thinking

Job description

Solutions Director (Healthcare)

Are you a strategic, forward‑thinking leader with a passion for client retention, solution design, and sustainable growth? We're seeking an exceptional Solutions Director (Healthcare) to lead retention and growth initiatives across our healthcare division. This is a pivotal role focused on strengthening long‑term partnerships, elevating customer satisfaction, and driving top‑line sales performance.

As the Solutions Director, you will work closely with the Divisional Director to shape retention and organic growth strategies that align with the wider commercial direction. You'll collaborate across operational, commercial, and support functions to identify opportunities that reinforce our WIN, KEEP & GROW approach, ensuring we remain the preferred long‑term partner for our healthcare clients.

Responsibilities

• Lead retention activities across the healthcare division, delivering robust strategic retention and off‑market initiatives.
• Support the achievement of top‑line sales targets with a strong focus on retention and organic account growth.
• Influence client engagement plans in alignment with WIN, KEEP & GROW priorities.
• Drive the effective use and implementation of commercial tools, processes, and governance standards.
• Contribute to solution development, bidding strategies, and customer engagement throughout the commercial lifecycle.
• Lead, motivate, and coordinate subject matter experts and support teams throughout the retention and solutions process.

Qualifications

• Demonstrable experience of leading large, complex FM healthcare focused contracts.
• Proven track record in account retention, including solution development, negotiation, and formal tender processes.
• Experience driving service growth, innovation, and customer‑centred improvements.
• Strategic thinker with strong influencing skills and a collaborative approach.
• Decisive, action‑oriented, and able to balance multiple stakeholder needs.
• Strong problem‑solving capabilities with the ability to deliver measurable results.
• Demonstrates key leadership competencies including strategic mindset, commercial and financial acumen, customer focus, collaboration, and high‑level communication skills.
• Must hold a full UK driving licence, as the role involves travel between sites.

ISS is Proud to Be a Diverse & Inclusive Employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.