Commercial Operations Director - Analytics

ADP; Cheadle; Hybrid; GBP 75,000 - 100,000; Full time

Job summary

A leading HR and payroll solutions provider is seeking a Commercial Operations Director for Business Analytics and Automation. This role focuses on developing and managing strategies to provide key business analytics to support sales performance. The ideal candidate should have experience in data analytics, strong leadership skills in a matrix organization, and proficiency in Tableau. The position offers the flexibility of working from either Staines Upon Thames or Cheadle, England.

Qualifications

• Leadership experience in a matrix organization.
• Proficient in business English and a secondary language.
• Strong working knowledge of CRM systems like Siebel or SFDC.

Responsibilities

• Develop and manage projects supporting ESI Sales.
• Work with data insights team to create reporting systems.
• Communicate results to key stakeholders.

Skills

Business Excellence

Data Analytics

Collaboration

Problem-solving

CRM or Data System knowledge

Tableau reporting

Excellent computer skills

Education

Bachelor's degree

Tools

Tableau

MS Office (PowerPoint, Excel)

Job description

Overview

This role can be based at either our Staines Upon Thames or Cheadle office locations.

ESI Commercial Operations Director - Business Analytics / Business Automation

Summary

The ESI (Employer Services International) Commercial Operations Director is responsible for developing, executing and managing projects, programs and initiatives that support our the ESI Sales Organisation. The role will be responsible for developing and managing the strategy to provide key business analytics and insights to support our sales performance management and operational goals.

Essential Responsibilities

• Working with the WW data insights team build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
• Partner with Sales Leaders on visibility of evaluating performance/KPI’s via internal analytic tools, presenting written recommendations and insights to key stakeholders.
• Examine, interpret and report results of analytical initiatives to various stakeholders as required
• Oversee the data/report requests process: tracking requests submitted, prioritisation, approval, etc.
• Communicate results and business impacts of insight initiatives to key stakeholders
• Lead cross-functional projects using various data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimisation opportunities.
• Act as the policy point of escalation for all BU’s
• Developing, executing and managing projects, programs and initiatives that support ESI Sales
• Perform special projects/ ad-hoc operational requests as assigned

Experience

• Business Excellence, BPI or Lean track record of delivery
• Leadership experience of teams in a matrix organization
• Data Analytics (Six Sigma, Predictive Analysis, Market Analytics)
• Project management qualifications preferred
• Team player with excellent collaboration and problem-solving skills
• Strong working knowledge CRM or Data System (e.g., Siebel / SFDC) including, data management skills
• Proficient in business English and a secondary language, both oral and written an advantage
• Strong working knowledge of creating and updating Tableau reports
• Excellent computer skills are essential (including MSN Office: PowerPoint, Excel)

Education

• Bachelors degree required