Commercial Manager

National Trust; Broadway; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading conservation trust is seeking a Commercial Manager to oversee food and beverage and retail operations. The successful candidate will lead a team delivering exceptional service while ensuring compliance with health and safety standards. Responsibilities include financial performance management, forecasting sales, and training the team to maximize upselling opportunities. This role is integral to supporting the conservation mission while fostering an inclusive and collaborative team culture.

Benefits

Substantial pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Holiday allowance up to 32 days

Flexible working options

Employee assistance programme

Free parking at most Trust places

Qualifications

• Strong knowledge of food & beverage or retail best practice.
• Proven experience managing a commercial operation and achieving financial targets.
• Excellent understanding of health and safety, food safety, and compliance requirements.
• Skilled in people leadership, team development, and motivation.
• Effective financial acumen, including budgeting and cost control.

Responsibilities

• Manage food & beverage and retail outlets while delivering exceptional service.
• Be responsible for financial performance, forecasting sales and managing budgets.
• Ensure health and safety compliance meets legislation and Trust standards.
• Drive innovation and seasonal campaigns, training the team to upsell.
• Collaborate with property teams to ensure commercial success supports conservation.

Skills

Leadership and Team Management

Commercial Expertise

Financial Management

Health & Safety Compliance

Customer Service Excellence

Job description

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:Leadership and Team Management Commercial Expertise Financial Management Health & Safety and Compliance Customer Service ExcellenceAdditional criteria for all other applicants: Strong knowledge of food & beverage or retail best practice Proven experience managing a commercial operation and achieving financial targets Excellent understanding of health and safety, food safety and compliance requirements Skilled in people leadership, team development and motivation Effective financial acumen, including budgeting and cost control Committed to delivering exceptional service and continuous improvement Commercial ManagerAt the National Trust, we care for nature, beauty and history for everyone, for ever. Commercial operations play a vital role in supporting this work, and you'll be part of a team that values collaboration, creativity and high standards. You'll work closely with property colleagues and volunteers to create a welcoming environment and ensure our commercial offer reflects the character of each place.Managing food & beverage and retail outlets, you'll lead your team to deliver exceptional service and presentation standards.You'll take responsibility for financial performance, forecasting sales and managing budgets to maximise income and profitability.Health and safety compliance will be a priority, ensuring all operations meet legislation and Trust standards.You'll drive innovation and seasonal campaigns, training your team to upsell and optimise sales opportunities.Collaboration with property teams will ensure commercial success supports our conservation purpose, while reducing waste and energy use.As part of the leadership team, you'll contribute to business planning and take on duty management responsibilities when required.The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.Click here to find out more about the benefits we offer to support you. Closing Date: 11th January 2026To apply

• Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 11th January 2026To apply