Commercial Manager

South West Water; Bournemouth; On-site; GBP 65,000 - 75,000; Full time

Job summary

A major UK water retailer in Bournemouth is seeking a Commercial Manager to lead sales and marketing initiatives. The successful candidate will manage customer relationships, drive growth through strategic initiatives, and ensure efficient daily operations. This role offers a competitive salary of £65,000 to £75,000 plus various benefits. Join our team to support our commitment to customer service and operational excellence.

Benefits

Generous holiday allowance

Discretionary Bonus

Competitive Contributory Pension

Health benefits

Wellbeing support programmes

Financial support services

Qualifications

• Strong commercial experience in utilities or water retail.
• Proven ability to manage multiple teams and deliver strategic targets.
• Excellent communication and influencing skills.

Responsibilities

• Lead and develop departmental leads for efficient operations.
• Create and execute business strategies for growth.
• Manage customer relationships and ensure timely payments.

Skills

Strong commercial experience in sales

Stakeholder management

Leadership skills

Ability to implement business improvements

Proficient in Microsoft Office

Organisational skills

Resilient under pressure

Job description

Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.

As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.

Great opportunity for a Commercial Manager to join our team based in Bournemouth at a salary of £65,000 to £75,000 plus benefits.

The role

We’re looking for a Commercial Manager to lead sales, marketing (including tenders, switching, onboarding), and value‑added services. You’ll work closely with the Senior Leadership Team and MD to ensure daily operations and strategic plans align, driving growth and operational excellence.

What you’ll be doing

• Lead, support, and develop departmental leads to deliver efficient day-to-day operations aligned with business goals and commercial targets
• Create and execute business and commercial strategies, including developing partnerships with Third Party Intermediaries (TPIs) and enhancing value‑added service offerings
• Manage the company’s Managed Account customers, ensuring strong relationships, timely payments, contract negotiation, renewals, and proactive revenue risk management
• Drive customer retention, growth, and new business through marketing activities, tender responses, and strategic sales initiatives
• Monitor and report on commercial performance, focusing on revenue growth, margins, and profitability
• Manage default tariff customer portfolios ensuring compliance with regulatory standards and transitioning customers to contracted rates where appropriate
• Represent the company externally at market events, performance meetings, and regulatory consultations
• Foster a culture of continuous improvement, coaching teams, and building capability to support future growth
• Collaborate with operations during tender and onboarding processes to meet customer needs smoothly
• Maintain awareness of market trends, competitor activity, and regulatory changes to identify risks and opportunities

What we’re looking for

• Strong commercial experience in sales, marketing, and leadership roles within competitive environments, ideally in utilities or water retail
• Proven ability to manage multiple teams, deliver against strategic targets, and implement business improvements
• Excellent stakeholder management, communication, and influencing skills at all levels
• Experience coaching and mentoring teams to build capability and succession planning
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable working in fast‑paced, changing environments
• Strong organisational skills with attention to detail and ability to prioritise
• Resilient under pressure with a proactive, results‑driven approach
• Commitment to Pennon Group values and fostering positive, collaborative working relationships

What's in it for you

• We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long‑term career with us. PWS is a subsidiary of Pennon Group, one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share‑save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

Closing date: 31st October 2025

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.