Commercial Director

Leisure People; Newcastle upon Tyne; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading hospitality company in Newcastle upon Tyne is seeking an experienced Commercial Director to drive their commercial strategy while leading a high-performing team. Responsibilities include defining growth targets, enhancing the guest experience, and overseeing marketing efforts. The ideal candidate will have significant P&L experience, exceptional leadership abilities, and a data-driven mindset. This role offers a competitive salary and benefits, including a £7,000 car allowance and substantial bonuses.

Benefits

Highly competitive base salary

Annual bonus up to 50%

£7,000 car allowance

25 days' holiday plus birthday off

Private medical insurance

Stakeholder pension

Generous team discounts

Qualifications

• History of delivering revenue and profit growth in a group setting.
• Experience with contact centre operations is desirable.
• Ability to develop high-performing teams.

Responsibilities

• Define and deliver group commercial strategy to meet growth targets.
• Drive financial performance metrics like LTV and ADR.
• Lead a data-driven team focused on commercial excellence.
• Enhance digital guest journey and loyalty program.
• Oversee integrated marketing and performance analysis.

Skills

Significant Group P&L experience (£40m+)

Data-driven mindset

Exceptional leadership skills

Strategic approach

Job description

Commercial Director - Competitive Package

Newcastle upon Tyne 2 days a week/hybrid

Where a warm welcome awaits - and so does your next big career move.

The Inn Collection Group is an ambitious and award-winning hospitality company with over 30 premium pubs with rooms across the North of England and Wales. As we continue an exciting journey of investment, brand evolution, and national expansion, we're looking for an exceptional Commercial Director to help shape our next chapter of growth.

Reporting directly to our CEO, you'll lead the group's commercial strategy across accommodation and food & beverage, driving performance, innovation, and an outstanding guest experience across our expanding estate. You'll lead a talented team covering Room Revenue, F&B, Marketing, and our Contact Centre - working hand in hand with Operations to deliver exceptional results and uphold the values that make our inns truly special.

Your Key Responsibilities

• Define and deliver the group commercial strategy to achieve ambitious growth, margin, and volume targets.
• Drive the key financial metrics including LTV, ADR, Occupancy, Yield, Basket Size, Meals/Drinks GPs.
• Lead, inspire, and develop a high‑performing, data‑driven team focused on commercial excellence.
• Foster innovation in brand, sales, and product development across our diverse estate.
• Enhance the loyalty programme and digital guest journey.
• Oversee integrated marketing and communications across all channels.
• Deliver robust forecasting, planning, and performance analysis to guide executive decisions.
• Identify and prioritise investment opportunities to elevate the guest experience and ROI.
• Build strategic supplier partnerships, leveraging insight and trends to stay ahead of the market.

About You

• Significant Group P&L experience (£40m+), with a history of delivering revenue and profit growth.
• A data‑driven mindset and digital acumen - contact centre experience desirable.
• Exceptional leadership skills with a passion for developing high‑performing teams.
• A strategic yet hands‑on approach, with clarity, integrity, and ambition.
• Flexibility to be based at our Newcastle Head Office at least 2 days per week, with travel across our inns.

Rewards & Benefits

• Highly Competitive Base salary
• Annual bonus of up to 50%
• £7,000 car allowance
• 25 days' holiday plus your birthday off
• Private medical insurance (for you and your family)
• Stakeholder pension
• Generous team discounts on stays, food, and drink across our inns

How to Apply

The search for this role is being managed on behalf of The Inn Collection Group by David Peacock at Leisure People, our retained search partners.

To apply or discuss the opportunity confidentially, please contact:

www.leisurepeople.com