Commercial Bank Senior Relationship Manager - Fintech, Digital, Technology & Communications - SVP

Citigroup Inc.; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A major global financial institution in London is seeking a Relationship Manager - Digital to grow banking relationships within the Digital/FinTech sector. This role involves acquiring new customers, managing existing relationships, and collaborating with diverse teams across the globe to provide tailored solutions. Candidates should possess extensive knowledge of the Digital market and strong relationship-building skills. The position is subject to FCA and PRA Certification requirements.

Qualifications

• Must have excellent knowledge of the Digital/FinTech market, encompassing local regulations.
• Experience in onboarding processes is necessary.
• Candidates should be able to engage with business and external sources.

Responsibilities

• Acquire new Digital/FinTech customers for the Bank.
• Manage relationships with CCB Digital customers.
• Work closely with the CCB team and monitor product implementation.
• Participate in structuring new product solutions.

Skills

Excellent knowledge of the Digital/FinTech market

Good knowledge of corporate finance

Thorough understanding of banking products

Experience in Commercial/Relationship Banking

Ability to assess credit risk

Team player

Analytical skills

Ability to build relationships

Job description

Overview

Citi Commercial Bank (CCB) is a fast growth business with a vision to significantly scale up over the next five years and beyond. Coverage of companies in the fast growing Digital/FinTech space is a core part of this strategy. The primary responsibilities for the Relationship Manager - Digital will be to develop new banking relationships and to provide solutions for existing Digital/FinTech CCB clients operating in the payments ecosystem. The job involves day-to-day cooperation with Citi colleagues in various countries, including working with the credit underwriting team, subsidiary relationship managers, product and implementation teams. Responsibilities also include active engagement in projects related to additional products and functionalities offered by the CCB team across the region for Digital/FinTech companies.

Main responsibilities

• Acquire new, multi-product Digital/FinTech customers for the Bank;
• Manage relationships and provide service for CCB Digital customers in the UK;
• Develop proper account planning to determine and plan the future relationship, business opportunities, and products to sell;
• Work closely with the Sector Head, the wider UK CCB team, CCB Cash Sales/Transactors, Markets experts and junior staff on a daily basis;
• Monitor and support the products’ implementation process;
• Manage customers and transactions in the CRM platform;
• Cooperate with Banking Capital Markets and Advisory teams to address opportunities within the Digital space;
• Interact frequently with other CCB teams across the globe;
• Verify adherence to global Know Your Customer (KYC) standards during onboarding and periodic reviews;
• Maintain overall control and accountability for the managed cross-border transactions referrals;
• Participate in structuring new product solutions for Digital/FinTech clients and the industry segment.

Experience / Knowledge / Skills / Languages

• Excellent knowledge of the Digital/FinTech market, customers, ecosystem, competition, and local regulations;
• Good knowledge of corporate finance, FX, cash management and trade products where needed;
• Thorough understanding of banking products for digital/technology customers;
• Experience in Commercial / Relationship Banking with international customers;
• Ability to assess the credit risk of digital/technology companies;
• Experience of the implementation / onboarding process;
• Team player with the ability to collaborate across the wider UK CCB team and the Global Digital Team, and to seek support from appropriate team members as required;
• Analytical skills to explore issues and generate solutions, using diverse environmental and business information to identify priorities and deliver benefits;
• Ability to engage appropriately at all levels and build relationships with a variety of business and external sources.

Candidates applying for this role must be aware that it is a Certified Role, subject to the FCA and PRA Certification Regime. The Certification Regime is part of the Individual Accountability Regime which came into effect on 7 March 2016. Under the Certification Regime, Citi UK regulated entities must ensure that employees in specified significant harm functions are assessed as fit and proper to carry out their role. Assessments will consider:

• Honesty, integrity and reputation;
• Financial soundness;
• Competence and capability.

To comply with the Certification Regime, Citi entities will ensure that an employee does not perform a Certified Role without being certified as Fit and Proper. The assessment will include interviews, self-disclosures, background checks, and other screening.

Equal Opportunity: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. If you need a reasonable accommodation to use our tools or apply, please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.