Colorectal Support Secretary

Dorset Clinical Commissioning Group; Poole; On-site; GBP 21,000 - 28,000; Full time

Job summary

A healthcare organization is looking for a secretarial support role in Poole. The position involves managing clinical correspondence, liaising with healthcare professionals, and handling patient referrals. Candidates must have RSA II or equivalent typing skills and a minimum of 5 GCSEs including English. Strong data accuracy and effective communication are essential for this fast-paced environment. Opportunity for individuals with secretarial experience, with desirable qualifications including NVQ Level 2 in Business Administration.

Qualifications

• RSA II or equivalent touch typing / computer skills.
• Minimum 5 GCSE’s including English or equivalent.
• Data accuracy on computer systems.
• Audio typing.

Responsibilities

• Support consultants and secretaries in providing an efficient secretarial service.
• Handle telephone queries in an appropriate manner.
• Ensure all referrals are collected daily and dispatched to the appropriate clinician.

Skills

Touch typing

Effective communication

Organizational skills

Education

Minimum 5 GCSE’s including English or equivalent

RSA II or equivalent

Tools

Hospital Systems

Job description

Detailed job description

and main responsibilities

Responsibilities

• Supporting consultants and consultant secretaries in providing an efficient secretarial service. This will involve the typing of all clinical correspondence i.e. clinic letters, reports, operation letters etc, under the supervision of the consultant secretary, using audio / Digital Dictation.
• To be aware of RTT (Referral to Treatment) pathways to adjust patient referral to treatment clock according to the treatment plan, liaising with consultant secretaries and / or validator as necessary.
• Look up, sort and file patient results as directed by the clinician / consultant secretary in line with Health Records filing policy.
• Photocopying and general filing to include correspondence, results in hospital notes when required.
• Be responsible for out-going post, meeting afternoon deadline assisting post workers when required.
• Dealing with telephone queries in an appropriate manner as instructed by the consultant secretary.
• Ensuring all referrals are collected on a daily basis and distributed to the appropriate clinician without delay. This includes Choose and Book referrals and paper referrals received direct from GP or other professional bodies.
• Understand and be proactive in managing RTT (Referral to Treatment) pathways and highlight any potential issues to prevent breaches. This includes ensuring that follow up appointments following diagnostics are dealt with immediately to avoid any unnecessary delays within the patient pathway to meet national targets.
• Prepare an adequate instruction daily work sheet to be used in the post holder’s absence.
• Maintain confidentiality at all times. Deal with confidential sensitive information about patients. Adhere to policies and statutory Health and Safety requirement of the University Hospitals Dorset NHS Foundation Trust.
• To maintain patient safety through rigorous and consistent compliance with Trust policies for the prevention and control of infection, including hand hygiene. To undertake appropriate mandatory training and updates in infection prevention and control.

Person specification

Qualifications

Essential criteria

• RSA II or equivalent touch typing / computer skills
• Minimum 5 GCSE’s including English or equivalent

Desirable criteria

• Computer qualification
• NVQ Level 2 in Business Administration or relevant experience.

Technical Skills

Essential criteria

• Data accuracy on computer systems
• Audio typing

Desirable criteria

• Experience of working with Hospital Systems

Experience

Essential criteria

• Secretarial experience or similar
• Working with people at all levels

Desirable criteria

• Experience of working at UHD in a similar role
• NHS medical secretary experience

Personal attributes

Essential criteria

• Team Player
• Effective Communicator
• Ability to organise own workload