Collections Advisor

Bamford Contract Services Ltd; Rochdale; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused organization based in Rochdale is seeking a Collections Advisor to manage debt collection and payment arrangements while providing financial support to tenants. The ideal candidate will have customer service experience, particularly in debt collection, and possess strong communication skills to handle sensitive financial matters. This role requires proficiency in Microsoft Office and a commitment to delivering excellent service and support. The position is fixed-term until March and entails 36.25 hours per week.

Qualifications

• Customer service experience in debt collection or a similar role.
• Strong communication skills for sensitive financial situations.
• Numeracy and accuracy in handling financial data.
• Problem-solving ability to assess situations and find solutions.
• Proficient in Microsoft Office; experience with housing management systems is a plus.

Responsibilities

• Manage arrears, recharges, and sundry debts from tenants.
• Make outbound calls to discuss payment plans and negotiate solutions.
• Maintain accurate records in housing systems and financial databases.
• Collaborate with teams to ensure timely collections.
• Raise awareness of financial inclusion programs and refer to support services.
• Contribute to income collection projects and initiatives.

Skills

Customer Service Experience

Strong Communication Skills

Numeracy and accuracy

Problem-Solving Ability

Tech Skills

Education

GCSE (Grade C or above) in Maths or equivalent

Tools

Microsoft Office

Housing management systems

Job description

Overview

Job Title : Collections Advisor

Location : Customer & Communities – Neighbourhoods – Income Services

Hours : 36.25 hours / week

Contract : Fixed-term (until March)

We’re looking for a Collections Advisor to manage debt collection, payment arrangements, and financial support for tenants. If you're proactive, a strong communicator, and can handle sensitive financial matters, this role is for you.

Key Responsibilities

• Debt Collection: Manage arrears, recharges, and sundry debts from tenants and former tenants.
• Customer Outreach: Make outbound calls to discuss payment plans and negotiate solutions.
• Data Management: Maintain accurate records in housing systems and financial databases.
• Team Support: Collaborate with Income Officers and Rent Accounting teams to ensure timely collections.
• Financial Support: Raise awareness of financial inclusion programs and refer to support services.
• Campaigns: Contribute to income collection projects and initiatives.

Requirements

• Customer Service Experience, ideally in debt collection or a similar role.
• Strong Communication Skills for managing sensitive financial situations.
• Numeracy and accuracy in handling financial data.
• Problem-Solving Ability to assess situations and find effective solutions.
• Tech Skills: Proficient in Microsoft Office; experience with housing management systems is a plus.

Personal Qualities

• Customer-Centered: Committed to delivering excellent service.
• Empathetic: Understanding of the financial challenges customers face.
• Adaptable: Comfortable with change and new challenges.
• Team-Oriented: Collaborative and able to work well with others.

Qualifications

• GCSE (Grade C or above) in Maths or equivalent.

Please apply online for this Collections Advisor role

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