Club Operations Lead — Elevate Experience & Performance

Modeclub; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premium fitness and leisure facility in Greater London is seeking a leader to enhance customer experience and manage the team. The role involves taking accountability in the Club Director's absence, coaching staff, and ensuring operational and financial targets are met. The successful candidate will thrive in a dynamic, customer-focused environment. The facility offers extensive amenities and values the contribution of its team, providing various employee benefits including holidays, discounts, and a pension scheme.

Benefits

Holidays starting at 29 days inc. Bank Holidays

Discounts on Food & Beverage of up to 50%

Cycle to Work Scheme

Pension Scheme operated by NEST

Employee Assistance Programme

Complimentary Membership for the Team

A “plus one” complimentary membership

Discount on Personal Training

Discount on Swim School

Refer a Team Member scheme

Birthday off

Access to your salary before payday

Qualifications

• Experience in leading teams and motivating staff.
• Ability to take accountability for club operations.
• Skills in coaching and mentoring team members.

Responsibilities

• Lead and motivate the team to deliver excellent customer service.
• Be accountable for the club's performance in the director's absence.
• Achieve financial targets and service standards.

Job description

A premium fitness and leisure facility in Greater London is seeking a leader to enhance customer experience and manage the team. The role involves taking accountability in the Club Director's absence, coaching staff, and ensuring operational and financial targets are met. The successful candidate will thrive in a dynamic, customer-focused environment. The facility offers extensive amenities and values the contribution of its team, providing various employee benefits including holidays, discounts, and a pension scheme.