Club Lounge Host - The Manchester Deansgate Hotel

Intercontinental Hotels Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent hospitality organization in Manchester seeks passionate individuals for exceptional service roles. Candidates will deliver high standards of service to guests, especially VIPs, while assisting in food and beverage operations. Strong communication and teamwork skills are essential for success in creating memorable guest experiences. The role promises competitive salary and numerous benefits, enhancing both financial security and personal growth opportunities.

Benefits

Competitive salary

Paid overtime

Paid holidays

Discounted room rates

Generous maternity/paternity pay

Qualifications

• Experience in food & beverage service is preferred.
• Ability to think ahead and manage potential issues.
• Background in front office or food & beverage service is desirable.

Responsibilities

• Provide exceptional service to VIP guests.
• Maintain a welcoming and comfortable lounge environment.
• Assist with food & beverage service to meet quality standards.
• Handle guest queries and resolve issues promptly.
• Anticipate guest needs and respond proactively.
• Work collaboratively with colleagues for seamless experiences.

Skills

Exceptional service to VIP guests

Strong communication skills

Problem-solving ability

Teamwork

Job description

Responsibilities

• Provide exceptional service to VIP guests and ensure a luxury hospitality standard (experience interacting with VIP guests and delivering high-level service would be highly beneficial).
• Maintain a welcoming, relaxing, and comfortable lounge environment (a background in front office or food & beverage service is preferred).
• Assist with food & beverage service, ensuring quality and presentation standards are met (previous F&B or customer service experience would be desirable).
• Handle guest queries and resolve issues promptly and professionally (strong communication skills and problem-solving ability).
• Anticipate guest needs and respond proactively (ability to think ahead and manage potential issues is a key element of this role).
• Work collaboratively with colleagues to deliver seamless guest experiences (teamwork and interpersonal skills are essential for this role).

At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive…

Benefits

• Financial security - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders