Cloud Technician - 2nd Line

Trades Workforce Solutions; Wales; On-site; GBP 28,000 - 38,000; Full time

Job summary

An IT services provider in South Wales is seeking a Cloud Technician (2nd Line) to bolster their Microsoft support team. The ideal candidate will have over 3 years of experience with Microsoft Cloud environments and must possess strong skills in Azure and Microsoft 365. Responsibilities include supporting clients with cloud solutions and acting as the escalation point for technical issues. The role provides excellent growth opportunities, and candidates must hold a full UK driving license due to client site travel requirements.

Benefits

Excellent scope for development

Certification support

Qualifications

• 3+ years’ experience delivering or supporting Microsoft Cloud environments.
• Strong technical skills in Microsoft 365 and Azure administration.
• Full UK driving licence required for travel to client sites.

Responsibilities

• Deliver and support Microsoft Cloud solutions for a range of clients.
• Act as the escalation point for 1st line issues.
• Support post‑implementation applications with training provided.

Skills

Microsoft 365 administration

Azure administration

Technical problem-solving

Confident communication

Tools

Intune

Defender

PowerShell

Job description

Cloud Technician (2nd Line)

Salary: £28,000–£38,000
Location: South Wales + customer sites
Hours: 37.5 per week
Type: Full-time, Permanent
Recruiting via: Hatched Talent Solutions

The Opportunity

Hatched Talent are supporting a growing IT services provider in South Wales that’s looking for a skilled Cloud Technician (2nd Line) to strengthen their Microsoft support team.

This role is ideal for someone who loves getting hands‑on with Microsoft 365 and Azure, thrives on solving complex technical issues, and wants a customer‑facing role where their work genuinely makes a difference.

What You’ll Be Doing

• Deliver and support Microsoft Cloud solutions for a range of clients (Microsoft 365 & Azure).
• Act as the escalation point for 1st line issues — diagnosing, resolving, and communicating clearly with users.
• Configure Microsoft 365, Azure, Intune, Defender, and related products.
• Support post‑implementation applications (training provided).
• Stay sharp by testing and evaluating new tools and releases.

What We’re Looking For

Essential

• 3+ years’ experience delivering or supporting Microsoft Cloud environments.
• Strong technical skills in Microsoft 365 and Azure administration.
• Confident communicator who takes ownership and sees tasks through.
• Full UK driving licence (travel to client sites required).

Desirable

• Microsoft certifications (MCP / MCSA / MCSE).
• Experience with Intune, Defender, PowerShell, or VoIP.

The Offer

💰 Salary between £28,000–£38,000 (DOE)
🕓 37.5 hours per week
📍 Based in South Wales, with some travel to customer sites
📈 Excellent scope for development and certification support

Ready to Apply?

If you’re ready to take the next step in your IT career and become a trusted technical partner to clients, we’d love to hear from you.
Apply today via Hatched Talent Solutions and we’ll be in touch to talk through the opportunity.