Clinical Support Assistant

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust; Sunderland; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare organization in Sunderland seeks a full time Clinical Support Assistant to support older adults with mental health issues within the community. The role involves assisting with care delivery, conducting health checks, and providing compassionate support to individuals with diverse mental health challenges. Candidates should have relevant experience and training in healthcare support. This position offers a dynamic work environment aiming to improve the well-being of older adults.

Qualifications

• Experience of working/volunteering in an appropriate care setting.
• Experience of working with service users who have complex needs.
• Previous experience in a community setting.
• Experience with older adults including complex needs and cognitive impairment.
• Understanding of person-centred care.

Responsibilities

• Assist in the delivery of care to service users with diverse mental health conditions.
• Implement and evaluate care within a prescribed framework.
• Complete physical health checks including phlebotomy and ECG.
• Provide compassionate, person-centred care.
• Engage with supervision and appraisal process.

Skills

Good verbal and written communication skills

ICT functional skills

Good and effective time management

Phlebotomy training

ECG training

Education

GCSE A-C in maths and English or equivalent

Senior Healthcare Support Worker or equivalent or working towards

Job description

Go back Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

The closing date is 28 November 2025

South Tyneside Older Adults Community Treatment Team

We are looking for a full time Clinical Support Assistant.

This role will involve supporting a caseload of older adults within the community, mainly in their own homes, who have various mental health problems including a diagnosis of dementia, psychosis, depression and anxiety.

It will support clinical members of the team to deliver evidence based treatment and to engage in collaborative working across the multi‑agency team, as well as maintain the health and well‑being of this patient group.

You will work closely alongside other clinicians.

Working with a highly complex population, the team feel that this role would be ideal for someone with the following qualities and aspirations:

• Do you have a passion to make a difference within Older Adults services?
• Do you want to work with individuals who can be difficult to engage and are often socially isolated?
• Do you think you can deliver high quality care, autonomously and as part of a team, which addresses complex needs in demanding environments?
• Are you keen to be able to complete physical health checks including phlebotomy, ECG and health education?
• Do you want to partake and facilitate psychosocial interventions individually and as part of a group?

Main duties of the job

• To assist in the delivery of care to service users who have a variety of needs, diverse presentations and a range of mental health conditions, including cognitive impairment, under the direction of a registered practitioner. The overall responsibility for the service user remains, at all times, with the registered practitioner.
• To implement and evaluate care within a prescribed framework as a member of the care team ensuring that high quality, individualised care is delivered and that this promotes recovery and wellbeing and maximises independence.
• To complete physical health checks including phlebotomy and ECG, in line with NICE guidelines.
• To support the team in providing excellent and effective person‑centred care.
• To provide compassionate care that is based on empathy, kindness, respect and dignity.
• To actively engage with supervision and appraisal process as identified in Trust policy.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re‑Deployment careers hub will receive prior consideration.

Job responsibilities

You will work in a highly supported environment and will be provided with training opportunities to develop your knowledge and skills. You must have a strong commitment to the delivery of high quality, safe, patient care. Staff across all aspects of the service would be happy to spend time with you and talk about their role and experiences and what our service has to offer.

Our service is currently provided from Monday to Friday 9am 5pm (excluding Bank Holidays) with some out of hours flexibility 8a.m. 8p.m. to meet individual need.

Please note — this vacancy may close early once a suitable number of applications are received.

Person Specification

Education and qualification

• Senior Healthcare Support Worker or equivalent or working towards
• Experience of working within a relevant clinical service
• GCSE A-C in maths and English or equivalent.

Knowledge and Experience

• Experience of working/volunteering in an appropriate care setting
• Experience of working with service users who have complex needs
• Previous experience in a community setting
• Experience of older adults including complex needs and cognitive impairment.
• Understanding of person‑centred care.

Skills

• Good verbal and written communication skills. ICT functional skills.
• Good and effective time management
• Ability to work without direct supervision.
• Phlebotomy and ECG training.

Additional Requirements

• Ability to meet the mobility and geographical requirements of the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust