Clinical Manager

Specsavers; Swindon; On-site; GBP 32,000; Full time

Job summary

A leading optical retailer in Swindon is seeking a Clinical Manager to lead clinic operations and enhance customer service. You will manage patient flow, oversee the contact lens department, and drive team performance to ensure high standards. The ideal candidate should have a strong leadership background and a commitment to delivering excellent service. This full-time position offers a competitive salary of £32,000 plus bonuses and includes private healthcare benefits.

Benefits

Generous monthly bonus

Private healthcare

Specsavers perks

Qualifications

• Proven experience in team leadership and people development.
• Strong organizational and communication skills.
• Customer‑focused mindset with a commitment to excellence.

Responsibilities

• Manage clinic flow to ensure patients are seen promptly and efficiently.
• Lead, coach, and motivate your team to deliver outstanding customer service.
• Act as the first point of contact for patients, ensuring a warm and professional welcome.

Skills

Team leadership

Strong organizational skills

Customer-focused mindset

Commercial awareness

Job description

Clinical Manager – Specsavers

Location: Swindon

Reports to: Store Directors / Store Manager

Role Purpose

As a Clinical Manager at Specsavers, you will play a pivotal role in delivering a seamless and efficient clinical experience for our customers. You will lead the clinic and contact lens operations, ensuring exceptional service, minimal waiting times, and a well‑organised environment. You will also support the development and performance of your team, driving clinical excellence, commercial success, and a culture aligned with Specsavers’ values.

Key Responsibilities

Clinic & Contact Lens Operations

• Manage clinic flow to ensure patients are seen promptly and efficiently.
• Oversee the contact lens department, ensuring high standards of service and technical excellence.
• Drive clinic efficiency through effective use of systems and technology (e.g. FARS, RemoteCare and RemoteTeach).
• Monitor and analyse clinic and contact lens performance data to inform planning and improvements.
• Ensure completion and review of all required reports.

Team Leadership & Development

• Lead, coach, and motivate your team to deliver outstanding customer service.
• Conduct regular team meetings, training sessions, and 1‑2‑1s to support development and performance.
• Support onboarding and induction of new team members.
• Foster a positive, inclusive, and high‑performing team culture.
• Support the development of team members through coaching, feedback, and performance reviews.

Customer Experience

• Act as the first point of contact for patients, ensuring a warm and professional welcome.
• Resolve customer concerns confidently and positively.
• Build strong relationships with customers, turning them into ambassadors for the brand.

Store & Business Support

• Support daily store operations, including key holder for opening/closing the store and delivery of morning team huddles as required.
• Assist with business planning and drive key performance indicators (KPIs).
• Maintain store compliance with legal and professional standards.
• Ensure the store environment is always presented to the highest standards.

Benefits

• Full time – 40 hours a week – weekend working is essential for this role
• Early and late shifts
• Salary – £32,000 plus a generous monthly bonus
• Private healthcare
• Specsavers perks

Specsavers Behaviours

Focus on the Customer

• Always act in the best interests of the customer.
• Seek ways to improve service and exceed expectations.
• Understand how your role impacts the customer journey.

Support the Partnership

• Collaborate with store partners to grow the business.
• Respect and understand partner challenges.
• Deliver on commitments and act on feedback.

Act as One Team

• Support colleagues and work collaboratively.
• Value diverse perspectives and communicate openly.
• Contribute positively to team goals.

Make It Happen

• Take ownership and deliver results with passion.
• Involve the right people and keep things simple.
• Celebrate success and continuously raise the bar.

Understand Our Business

• Be curious about Specsavers’ products, services, and history.
• Act as brand ambassador and embrace change.

Leadership Expectations

• Lead by example, living Specsavers’ values and behaviours.
• Set clear direction and help others understand their role.
• Build trust through honest conversations and accountability.
• Recognize and reward great performance.
• Invest in coaching and developing talent.
• Be approachable, communicative and supportive through change.

Essential Skills & Experience

• Proven experience in team leadership and people development.
• Strong organisational and communication skills.
• Customer‑focused mindset with a commitment to excellence.
• Commercial awareness and ability to drive performance.
• Ability to implement change effectively and consistently.

Desirable Skills

• Knowledge of contact lens products and services.
• Experience in the optical and/or hearing sector.
• Management or leadership qualifications.