Clinical Healthcare Support Worker, Band 3

Gloucestershire Hospitals NHS Foundation Trust; England; On-site; GBP 24,000 - 27,000; Full time

Job summary

A public healthcare provider in the United Kingdom is looking for a Clinical Healthcare Support Worker to join their Ophthalmology team. This role involves supporting nursing staff by performing patient tests, assisting in minor procedures, and ensuring high standards of care. Candidates must have relevant experience and a care certificate. The position offers flexibility with full-time and part-time options, alongside attractive benefits including a competitive salary in the range of £24,937 to £26,598 annually.

Benefits

Excellent NHS pension scheme

Discounts at local shops

Flexible working opportunities

Health and wellbeing initiatives

Qualifications

• Experience in a healthcare setting.
• Experience of working in a relevant specialty (Ophthalmology).
• Evidence of building effective working relationships.

Responsibilities

• Demonstrate safe and appropriate care.
• Support the Nurse in Charge.
• Actively work with the nursing team.

Skills

Self-motivated

Excellent communication skills

Teamwork

Ability to manage complexity

Education

Certificate on Adult Literacy and Numeracy

Completion of care certificate

Job description

Clinical Healthcare Support Worker, Band 3

The closing date is 18 December 2025

To work alongside the Nursing Manager and Nursing Team, the Consultants and wider multidisciplinary team to determine and deliver on service strategic objectives and to promote the overarching vision for the Ophthalmology service.

To actively work within the nursing team during the shift to ensure the clinic runs in a timely manner delivering excellent patient pathways.

To work collaboratively and cohesively with the multidisciplinary team to meet the needs of patients and their families and provide high standards of care ensuring safe and effective practice is maintained.

To prepare patients for their consultations by testing their visual acuity, checking intraocular pressure and eye drop instillation.

To assist in the treatment room as a scrub nurse during minor operations and intravitreal injection clinics.

To perform biometry on patients who have been added to the waiting list for surgery.

Take responsibility on safe and effective infection, prevention, and control measures.

You will be expected to work within the three Ophthalmology Outpatient Departments based at Gloucester Royal Hospital and Cheltenham General Hospital.

Additional working pattern details: Rotational post between CGH/GRH

Main duties of the job

• Visual Acuity Testing
• Scrub nurse for Intravitreal Injection clinics
• Assisting patients with toileting as required
• Supporting the Nurse in Charge
• Working within a large multidisciplinary team
• Using an Ophthalmology computer system

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Job responsibilities

• Demonstrate safe and appropriate care within a challenging and changing clinical environment, using highly specialised equipment and resources.
• Role model high standards of patient care, communication, commitment, and organization for others to follow.
• Actively work with the nursing team during the shift to ensure the clinic runs in a timely manner delivering excellent patient pathways.
• Undertake specific delegated tasks following the appropriate training and competency level. Work collaboratively and cohesively with the multidisciplinary team to meet the needs of patients and their families and provide high standards of care.
• Actively support in the implementation of any clinical initiative or introduction of new equipment.
• Actively support all agreed quality improvements within the Ophthalmology service and link with other teams and services as appropriate within and outside of Trust.

Person Specification

Qualifications and Training

• Certificate on Adult Literacy and Numeracy
• Completion of care certificate

Knowledge and Skills

• Self-motivated and able to work under own initiative and prioritise workload.
• Personally resilient and able to manage complexity and work in an ambiguous or changing environment.
• Excellent presentational, communication and interpersonal skills.
• Acts as a role model, lead by example to ensure the Trust's values and behaviours are reinforced throughout their area of practice.
• Able to effectively and appropriately escalates concerns to reduce risk and promote patient safety.
• Demonstrates understanding and commitment to good record keeping using the Trust electronic and paper methods.

Clinical/Experience

• Experience (through placement or employment) in a healthcare setting.
• Experience of working in a relevant specialty (Ophthalmology).
• Evidence of building effective working relationships with members of the multi-disciplinary team.

Personal Attributes

• Creative and flexible with an ability to adapt to changing working environment and processes.
• Resilient under pressure, self-aware and with an ability to learn through constructive feedback and personal reflection.
• Team focused, ability to work collaboratively and always underpinned by kindness and respect towards others.
• Reliable, Adaptable and Dependable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Hospitals NHS Foundation Trust

Salary

£24,937 to £26,598 a year (pa pro rata if part-time)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

318-25-T0751

Job locations

Gloucestershire Hospitals NHS Foundation Trust