Clinical Governance Administration Support

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 20,000 - 28,000; Full time

Job summary

A primary healthcare organization in North Wales is seeking a dedicated individual to join the Clinical Governance Team. This role involves providing secretarial support, managing sensitive correspondence, and contributing to high-quality patient care. Ideal candidates will have strong communication and organisational skills, with a preference for experience in healthcare administrative support. A commitment to confidentiality and professionalism is essential.

Qualifications

• Strong organisational and communication skills with a commitment to confidentiality and professionalism.
• Experience in administrative support within a healthcare or governance environment is advantageous.

Responsibilities

• Provide secretarial and administrative support to the Clinical Governance Team.
• Operate efficiently and effectively, delivering proactive administrative support.
• Act as a first point of contact for the Clinical Governance Team.

Skills

Organisational skills

Communication skills

Confidentiality

Job description

Overview

Are you passionate about improving patient safety and driving best clinical practice? A fantastic opportunity has arisen for a dedicated and detail-oriented individual to join our Quality Governance Team, providing essential support to clinical teams across the organisation.

As a member of the Clinical Governance Administration Support team, you will contribute to the delivery of high-quality care by supporting governance processes, managing sensitive correspondence, and ensuring that all documentation is handled with discretion and professionalism. You will be part of a proactive, forward-thinking team that works collaboratively to uphold the highest standards of safety, compliance, and clinical excellence.

Responsibilities

• Provide secretarial and administrative support to the Clinical Governance Team, ensuring discretion and confidentiality at all times.
• Operate efficiently and effectively, delivering proactive administrative support and coordinating day-to-day secretarial arrangements for the Clinical Governance Lead/Nurse.
• Act as a first point of contact for the Clinical Governance Team; screen incoming calls from Health Board staff, members of the public, and external departments or agencies; respond in a tactful and courteous manner; prioritise issues; make decisions concerning appropriate information disclosure; and adhere to timescales.
• Work closely with the Clinical Governance Team to ensure incoming calls are correctly triaged and directed to provide a high-quality response.

Requirements

• Desirable: ability to speak Welsh; Welsh and/or English speakers are equally welcome to apply.
• Strong organisational and communication skills with a commitment to confidentiality and professionalism.
• Experience in administrative support within a healthcare or governance environment is advantageous.

About the Employer

Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and the 'Proud to Lead' competence framework.

Equality and Diversity

We are committed to promoting equality and diversity and are proud to welcome applicants under the Disability Confident Employer scheme.

Recruitment Process

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form. Applications may be submitted in Welsh; they will not be treated less favourably than English-language applications.