Clinical Application Manager

IT Works Health LTD; Sheffield; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading healthcare IT provider in the United Kingdom is seeking a dynamic Clinical Application Manager to shape technology that underpins clinical excellence. The successful candidate will have over 3 years of experience in managing clinically facing IT applications and team leadership, alongside a strong service delivery background. ITIL certification is required. This role focuses on mentoring specialists, improving applications, and fostering a collaborative environment for innovative practices.

Qualifications

• 3+ years’ experience in supporting and managing clinically facing IT applications.
• 3+ years’ team leadership experience managing complex workloads.
• Strong background in service delivery managing relationships with suppliers.
• Up-to-date understanding of data protection and information governance.
• Exceptional interpersonal and customer-focused skills.
• Proven analytical and problem-solving ability.

Responsibilities

• Lead and manage a team of clinical application specialists.
• Foster an inclusive and collaborative team environment.
• Conduct regular performance evaluations and set clear objectives.
• Oversee strategies that enhance clinical applications.
• Manage ongoing maintenance and optimisation of applications.
• Create and improve testing methodologies for new systems.

Skills

Service delivery management

Interpersonal skills

Analytical and problem-solving

Mentoring and coaching

Proficiency with Microsoft Office

SQL scripting

Education

ITIL certification

Tools

Service desk management systems

Job description

Clinical Application Manager

Full-time | 37.5 hours per week | Monday–Friday

We are seeking a dynamic and forward-thinking Clinical Application Manager to join our Group IT function. This is an exciting opportunity to play a key role in shaping the technology that underpins clinical excellence across a large, complex, and fast-moving healthcare organisation.

What You’ll Bring

• 3+ years’ experience supporting and managing clinically facing IT applications within large-scale organisations (approx. £250M+ revenue, 5,000+ users, 20+ sites).
• 3+ years’ team leadership experience, including managing complex workloads and delivering large-scale projects.
• A strong background in service delivery, including managing relationships with third-party suppliers.
• Up-to-date understanding of data protection, information security, and information governance.
• Exceptional interpersonal and customer-focused skills, with the ability to build strong relationships across clinicians, operational teams, IT colleagues, and suppliers.
• Proven analytical and problem-solving ability, including data analysis and reporting using established tools.
• The ability to translate technical information into clear, accessible language for non-technical audiences.
• Experience in mentoring, coaching, and developing team members.
• Experience working in a private healthcare clinical or IT environment.
• ITIL certification (required).
• Experience in designing and delivering application training.
• High levels of self-motivation, organisation, and initiative, with a proactive approach to personal development and continuous learning.
• Proficiency with Microsoft Office, service desk management systems, and analytical tools — including SQL scripting.

What You’ll Do

• Lead, mentor, and manage a team of clinical application specialists, providing direction, support, and ongoing professional development.
• Foster an inclusive, collaborative team environment that champions knowledge sharing, continuous improvement, and innovation.
• Conduct regular performance evaluations, set clear objectives, and provide constructive feedback to support growth.
• Oversee the development and implementation of strategies that enhance, evolve, or replace clinical applications - driving efficiency, supporting high-quality patient care, and enabling operational innovation.
• Manage the ongoing maintenance and optimisation of clinical applications, ensuring performance, stability, security, and alignment with evolving organisational needs.
• Create, maintain, and continuously improve robust testing methodologies to ensure consistent, high-quality testing of upgrades, new functionality, and new systems - working closely with suppliers and internal teams to identify and resolve issues.