Clinical Advisor- Older People

NHS; St Albans; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

A mental health trust in St Albans seeks a Clinical Advisor to join the Single Point of Access team. The role involves providing telephone triage services within a multi-disciplinary environment. Candidates should possess relevant professional qualifications and experience in mental health services. You'll enjoy a supportive work atmosphere with flexibility and opportunities for career growth. The salary ranges from £32,602 to £39,686 annually, with additional benefits including a generous holiday allowance and contributions to a pension scheme.

Benefits

27 days holiday rising to 33 days

NHS Car Lease Scheme

Employee Assistance Programme

Qualifications

• Professional qualification in mental health nursing or social work.
• Degree or equivalent knowledge gained through experience.
• Post registration experience in a relevant setting.

Responsibilities

• Provide a comprehensive telephone screening and triage service.
• Facilitate the provision of accurate health & social care information.
• Supervise and advise referral advisors within the team.

Skills

Excellent verbal and written communication skills

Ability to analyse information quickly and effectively

Education

Degree or equivalent level of knowledge

Professional Qualification (RMN, SWE, HCPC)

Teaching and Assessing in clinical practice training

Tools

IT Systems

Job description

Clinical Advisor- Older People

The closing date is 12 December 2025.

Due to increased funding, a fantastic band 5 opportunity has arisen within the Single Point of Access within Hertfordshire Partnership NHS University Foundation Trust!

We are recruiting for mental health nurses, social workers or OT to work flexibly within the team.

When you have gained competency in the role, there will be opportunities for increased working from home.

Join the team and make a real difference to our service users whilst developing your career!

Areas within the Single Point of Access include Adult MH, Wellbeing, and CAMHS. We are a large multi‑disciplinary team of clinical and non‑clinical staff who work closely to provide Hertfordshire with an outstanding gateway into mental health services.

We are an outstanding Trust: our staff survey results tell a story of highly engaged, motivated, passionate people working at HPFT. The survey has shown that staff overwhelmingly believe that their role makes a difference to service users, to the extent that HPFT had the best score nationally for this question.

Main duties of the job

The successful candidate will:

• Work in a large multi‑disciplinary team of clinical and non‑clinical staff who work closely to provide Hertfordshire with an outstanding gateway into mental health services
• provide an office based telephone triage service
• have excellent listening skills which will enable you to make robust clinical decisions without the aid of visual cues
• work during operational hours Monday - Friday

If you're looking for a flexible work-life balance and being part of a friendly, supportive, collaborative team, Single Point of Access is the place for you.

We also offer some home remote working to provide further flexibilities; and we take time to recognise the amazing work that our staff do.

In return, we can offer you:

• leadership and management training
• 5% on top of basic salary high cost allowance supplement
• 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
• One of the UK's best pension schemes
• Special leave for family and personal reasons
• NHS Car Lease Scheme (for substantive staff)
• Employee Assistance Programme

About us

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Job responsibilities

• To act as an autonomous clinician/practitioner providing a comprehensive telephone screening and triage service to service users, carers and their referrers resulting in a safe and appropriate clinical decision.
• To facilitate the provision of accurate health & social care information, self‑care / improvement advice or, where applicable, referring to the appropriate level and location of care, in order to meet the holistic and therapeutic requirements of the service user
• To Provide some supervision and advice to referral advisors within the Single Point of Access
• To screen and triage new referrals coming into the service. To ensure service users are directed to the most appropriate service with a clear care plan and advice.

For a more detailed Job and person specification please read attached before applying.

Person Specification

Qualifications and Education

• Degree or equivalent level of knowledge gained through experience
• Professional Qualification (RMN, SWE, HCPC)
• Post registration experience in relevant mental health/learning disability setting.
• Membership of relevant professional bodies
• Teaching and Assessing in clinical practice training
• AMHP

Experience

• Knowledge of current legislation relating to health and social care mental health service provision
• Significant experience of triage and assessment within a secondary mental health or learning disability setting
• Ability to work autonomously
• Evidence based practice
• Provision of effective clinical/practice supervision
• Multi‑professional team working
• Previous experience having worked with IT systesms and competent knowledge of IT Systems
• Previous experience of third sector agencies that support people with mental health issues, either having worked for them or engaged them in some way, e.g MIND, CGL, Turning Point
• Multi‑professional team working
• Previous expierince having working with complex service users with mental health issues

Skills

• Excellent verbal and written communication skills
• Ability to analyse information quickly and effectively, thereby ensuring correct conclusion for action

Physical Skills

• Excellent accurate keyboard skills
• Own transportation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Hertfordshire Partnership University NHS Foundation Trust

£32,602 to £39,686 a year per annum, pro rata (inclusive of 5% HCAS)