Clinical Administrator

NHS; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization seeks a Clinical Administrator for Renal Services at Freeman Hospital, Newcastle. The role involves providing administrative support to clinical teams, managing patient appointments, and maintaining records. Applicants should have relevant qualifications and experience in NHS systems. Flexible working arrangements are encouraged.

Qualifications

• Experience in secretarial/administrative procedures.
• Understanding of patient confidentiality.
• Previous NHS administration experience.

Responsibilities

• Provide one-to-one administration support to consultants.
• Update electronic patient records and manage referrals.
• Coordinate outpatient clinic activities and patient appointments.

Skills

Organisational skills

IT Skills (MS Office)

Time management

Advanced keyboard skills

Education

Level 3 qualification in administration

English at Level 2

Maths at Level 1

Tools

NHS Systems (eRecord, System One)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Overview

The Medicine and Emergency Care Board at Newcastle Hospitals NHS Foundation Trust consists of a range of specialities including Renal Services, Rheumatology, Dermatology, Diabetes, Immunology and General Internal Medicine. The board are entering an exciting new era for our administration workforce. We are looking for talented individuals who wish to pursue a career in this area.

The Board are committed and proud to offer staff career development. The board have a clearly mapped career progression for our administrative staff and promote development and training opportunities.

We are looking for conscientious individuals with an enthusiastic outlook to fulfil the role of Clinical Administrator within Renal Services based at Freeman Hospital. Offering a full efficient administration and secretarial service to our clinical teams within Medicine and Emergency Care Board these roles are crucial in ensuring we are able to offer the highest level of patient care and management. Please note this is not a clinical role.

The closing date is 24 September 2025

Details

• Interview Date: 3 October 2025
• 30 hours/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

• One to one administration/secretarial support to consultants and wider clinical teams.
• Audio typing and proof reading
• Updating electronic patient records
• Management of referrals including use of the NHS eReferral system
• Outpatient Clinic co-ordination
• Booking patient appointments, procedures and waiting list entries
• Co-ordination of patient results
• Diary management

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

The successful candidate will have the motivational skills to integrate well with the existing teams and demonstrate true organisational skills. Applicants will be reliable whilst having a flexible working approach in supporting systems and their functions. The post holder will have a genuine desire to provide a quality administration service for patients with a clear understanding of patient confidentiality. The role has lots of variety and ad-hoc demands and the post holder must possess excellent time management and planning skills.

Job Purpose

• Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of the team e.g. Specialist Nurses.
• Communicating with patients regarding management of appointments and admissions at the request of the clinical team.
• Provide cover for Team Leader within your administration team as required.
• Cover Clinical Administrator post Trust wide as required.

We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit to support any queries you may have.

Person Specification

Qualifications & Education

• Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
• English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1)

Knowledge & Experience

• Experience of secretarial/administrative procedures
• Understanding of confidentiality
• NHS Administration/Secretarial experience
• Working Knowledge of NHS Systems e.g. eRecord, System One
• Knowledge of medical terminology

Skills & Abilities

• IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• Advanced keyboard skills including a high standard of word processing skills
• Ability to work without direct supervision
• Ability to manage time effectively and work on own initiative
• Ability to accurately input, collate and present information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust