Clinical Administrator

NHS; Clitheroe; On-site; GBP 24,000 - 27,000; Part time

Job summary

A regional healthcare provider in the UK is seeking a part-time Ward Administrator to join their team. This role involves managing administrative tasks including diary management, supporting clinical staff, and ensuring patient confidentiality. The ideal candidate should possess NVQ Level 4 or equivalent experience and have strong organizational and communication skills. Salary ranges from £24,937 to £26,598 per year pro rata.

Qualifications

• Awareness of issues in the Mental Health Network.
• Intermediate knowledge of a range of administrative procedures.
• Experience in an office environment and working as part of a team.

Responsibilities

• Provide comprehensive administrative support including minute taking.
• Work collaboratively with management and clinicians.
• Answer telephone calls professionally and confidentially.

Skills

Communication skills

Organizational skills

Proactive approach

Education

NVQ Level 4 or equivalent experience

Good level of general education including Mathematics and English at GCSE

Job description

Overview

The Pennine Network is looking for a Ward Administrator to join our admin team on a part-time, permanent basis. An exciting opportunity has arisen within our Inpatient Mental Health Services, for a Ward Administrator to join our admin team on a part-time, permanent basis. The closing date is 14 October 2025.

Main duties / Responsibilities

• Receive, allocate and dispatch internal/external mail in line with the Trust policy.
• Provide a comprehensive administrative service which will include minute taking, live minute taking, compilation of reports and other correspondence on behalf of the ward manager and other members of the team, ensuring a high standard in accordance with Trust standards.
• To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy.
• Work collaboratively with the appropriate management teams and other departments, including clinicians, to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with in a timely manner.
• Attend and participate in team meetings and admin services meetings as required.
• Take responsibility for answering telephone calls in a polite and professional manner, ensuring the dignity, respect and confidentiality of the patients is always maintained.
• Provide cover for other clinically based ward clerks during leave/sickness on an ad-hoc basis as required.
• Provide general cover during annual leave and sickness of other administration staff.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. The Trust encourages flexible working, including patterns such as term time, part time, compressed hours, flexi-time and career breaks. Applicants are encouraged to state any flexible working requests on their application and discuss them at interview. For more information please visit our website via Lancashire & South Cumbria NHS FT.

Job responsibilities

• As above in main duties, including diary management and general ward administration tasks as indicated by the ward manager.

Person Specification

Knowledge

• Awareness of issues in the Mental Health Network
• Intermediate knowledge of a range of administrative procedures and practice

Experience

• Work in an office environment
• Working as part of a team
• Previous experience as a Secretary/Administrator including diary management
• Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment
• Experience of supporting and minuting meetings

Education/Qualifications

• NVQ Level 4 or equivalent experience
• Good level of general education including Mathematics and English at GCSE or equivalent

Skills and Abilities

• Takes a proactive approach to tasks
• Ability to communicate effectively at all levels using e-mail, telephone or face to face
• Able to demonstrate skills in organising and prioritising diaries and schedules
• Ability to deal with confidential and sensitive issues with tact
• High standard of presentation of written work
• Ability to work flexibly to meet the needs of the service

Work related circumstances

• Willing and able to visit different bases across the locality as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Salary: £24,937 to £26,598 per year (pro rata for part-time hours)