Clinic Manager - Stratford Hub and Barking Site | Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an experienced Clinic Manager to oversee operations at their Stratford and Barking sites. The role involves managing a dynamic administrative team and ensuring top-quality patient services. Candidates should have strong HR management skills and experience in RTT performance management. This fixed-term role offers a range of benefits, including NHS pension and professional development opportunities.

Benefits

Salary including High-Cost Area Supplement

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Access to Blue Light Card and NHS Discounts

Qualifications

• Proven track record in clinic management within a healthcare environment.
• Understanding of operational processes in outpatient services.
• Experience in managing multidisciplinary teams.

Responsibilities

• Oversee daily operations at Stratford and Barking sites.
• Manage and support outpatient clinics efficiently.
• Ensure adherence to Trust policies and standards.
• Promote a positive patient experience through excellent customer service.

Skills

Experience in HR management

Excellent communication skills

Team management

RTT performance management experience

Job description

An exciting opportunity for a Clinic Manager has arisen in the North Division - Moorfields Eye Hospital working at our Stratford Hub and Barking site. The post is a fixed-term contract/Secondment to cover the current staff until October 2026.

We are looking for an experienced clinic manager to work within a busy and dynamic multidisciplinary team overseeing our new Moorfields at both of these sites. The admin team that the post holder will be overseeing also have a base onsite. The role is based onsite at Stratford with occasional travel to Barking and City Road.

The post holder will be responsible for the day‑to‑day operational management for these sites. Line management of the satellite administrative teams and an understanding of HR management and people management skills are essential to the role.

Effectively and proactively with the team off‑site, requiring excellent interpersonal and communication skills, as the post holder is expected to liaise effectively and sensitively with a wide range of people, including senior management, clinicians, patients, and external stakeholders.

Effective management of the RTT performance target for both admitted and non‑admitted pathways is essential to the role, and previous RTT experience is desirable.

Responsibilities

• To manage a professional, comprehensive and efficient reception and administration service
• To support the outpatient clinics and the admissions team across relevant departments
• To ensure that an efficient and caring service is provided to all patients within the relevant clinics / services
• To promote a positive image of the Trust’s outpatient and admissions services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first
• To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping
• To ensure adherence to the Trust’s Access Policy at all times

If you feel you have the necessary skills and experience needed for this role then we would love to hear from you.

Benefits

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

Additional Responsibilities

• To co‑ordinate the smooth running of outpatient clinics and support the oversight of the theatre activity.
• To ensure a quality, patient focused administrative and reception function is in place to support the clinicians within the services.
• To ensure that all outpatient clinic and admissions administrative staff are aware of and compliant with relevant procedures and targets, including RTT and Trust Access Policy.
• To proactively manage the workload of the outpatient and admissions administrative team to ensure Trust targets are achieved.
• To monitor capacity requirements for all clinics and surgery, ensuring that capacity issues are highlighted as soon as possible, and working with the Assistant Divisional Manager to address these issues where necessary.
• To ensure that all outpatient reception staff are collecting and inputting ethnic coding and up to date patient demographic details on to PAS and proactively promoting and collecting the FFT cards on the day of the patients attendance.
• To ensure that outpatient clerical teams ‘cash up’ clinics within 24 hours of the clinic taking place.
• To attend relevant meetings, representing the outpatient and admissions administrative support service, for the purpose of disseminating information to the staff and contribution to discussions regarding the maintenance and improvement of the services provided.
• To ensure that the highest standards of customer care are maintained at all times, working with key stakeholders to ensure a consistent and effective training and monitoring mechanism is in place for the achievement of this.
• To work with the Assistant Divisional Manager to regularly review the service provided to patients and ensure that it is both appropriate and of the highest quality.
• To regularly engage with matrons, charge nurses/sisters, service directors and other consultants to ensure that the department is meeting their needs.
• To liaise with the services to address problems with outpatient clinics such as late finishing, overbooking and capacity issues, escalating to the Assistant Divisional Manager where appropriate.
• To engage with clinical staff at the site and provide administrative assistance to the team where necessary such as the management of the Glaucoma and Medical Retina Asynchronous Review Rota and the associated capacity management and planning.
• To participate in Trust and area wide programmes that contribute to the modernisation of patient services.

This advert closes on Sunday 16 Nov 2025.