Clinic Clerk | Imperial College Healthcare NHS Trust

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare institution in London is seeking a Ward Clerk to provide clerical support in a vibrant maternity ward. This patient-facing role involves delivering excellent customer service and maintaining accurate patient information. Applicants should possess clerical experience, ideally in healthcare, and be adaptable to shift work. The role offers opportunities for career development and a supportive team environment.

Benefits

Career development

Flexible working options

Staff recognition scheme

Employee benefits like Cycle to Work

Qualifications

• Relevant clerical experience is advantageous but not essential.
• Adaptable to shift work covering both day and night shifts.
• Excellent customer service skills are necessary.

Responsibilities

• Deliver clerical and reception duties for the clinic.
• Input and maintain accurate patient information.
• Provide excellent customer service to visitors.

Skills

Clerical experience in healthcare

Customer service

Ability to adapt to shift work

Job description

Overview

Do you have a passion for delivering exceptional patient service in a buzzing hospital setting? Our Maternity team are looking for a Ward Clerk to join their vibrant team at Queen Charlotte's Hospital.

This rewarding, patient-facing role puts you at the heart of our ward, supporting expectant parents during some of the most significant and vulnerable moments of their lives.

Responsibilities

• Effective delivery of clerical and reception duties for the clinic.
• Input and maintenance of accurate patient information on Trust information systems.
• Provision of excellent customer service to members of the public and staff who visit or contact the clinic.
• Contribution to positive patient experiences.

Requirements / Qualifications

• Relevant clerical experience, particularly within healthcare, would be advantageous but is not essential.
• Adaptable to shift work covering both day and night shifts (8am–8pm / 8pm–8am) throughout the week, including weekends.
• Full on-site presence with no hybrid working.

About us / Benefits

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

This advert closes on Sunday 21 Sep 2025