Clinic Area Manager

Zest Business Group Ltd; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading health-tech organisation in London is seeking a Clinic Area Manager to oversee multiple high-end clinics. The ideal candidate is a GMC registered doctor with experience in managing multi-site operations in healthcare. You will ensure exceptional patient experiences and drive operational performance. This role offers an exciting opportunity to shape the future of care in a collaborative environment that merges technology and healthcare.

Qualifications

• Proven experience managing multi-site operations in a consumer-facing, service-led business.
• Strong leadership capabilities with experience managing diverse and distributed frontline teams.
• Demonstrated ability to drive both service quality and operational performance across multiple locations.

Responsibilities

• Ensure each clinic delivers a seamless, consistent, and premium member experience.
• Directly manage Lead Doctors and Clinic Leads across all assigned clinics.
• Lead experience improvement initiatives based on member feedback and NPS.

Skills

Multi-site operations management

Leadership

Interpersonal skills

Operational performance

P&L responsibility

Education

GMC registration

Job description

Overview

Join the future of preventive healthcare at the forefront of health tech innovation.

As a Clinic Area Manager, you will lead the performance and experience delivery across multiple high-end clinics in London, setting a new benchmark in private, tech-enabled care. This role offers a unique opportunity to blend strategic oversight with frontline impact - ensuring exceptional patient experiences, supporting clinical quality in partnership with medical leads, and driving operational and financial performance. You'll work in a fast-paced, collaborative environment where technology, hospitality, and healthcare come together to create truly modern, data-driven care experiences. If you\'re an experienced multi-site leader with a background in private healthcare - and you\'re passionate about reshaping the future of care - we\'d love to hear from you.

The Candidate

• Proven experience managing multi-site operations in a consumer-facing, service-led business.
• MUST be a GMC registered doctor.
• Strong leadership capabilities with experience managing diverse and distributed frontline teams.
• Demonstrated ability to drive both service quality and operational performance across multiple locations.
• Experience owning KPIs and P&L responsibilities.
• Excellent interpersonal, communication, and team-building skills.

The Role

• Ensure each clinic delivers a seamless, consistent, and premium member experience aligned with company service standards.
• Directly manage Lead Doctors and Clinic Leads across all assigned clinics.
• Lead experience improvement initiatives based on member feedback, NPS, and frontline insights.
• Cultivate a high-hospitality culture across teams, where empathy and professionalism define every interaction.
• Oversee ambiance, cleanliness, and service design across all locations.
• Partner closely with Lead Doctors to ensure adherence to company medical quality standards and regulatory compliance.
• Support Lead Doctors in maintaining inspection readiness and driving continuous improvement in clinical delivery.
• Facilitate collaboration between clinic teams and the Medical Excellence function to embed best practices.
• Coach and support Lead Doctors - often first-time managers - in leadership development and quality ownership.
• Own operational KPIs (e.g., throughput, staffing, inventory) and P&L performance across the cluster.
• Implement efficient, standardized workflows and cost controls to ensure smooth, scalable operations.
• Lead staffing planning in collaboration with central teams to ensure clinics are resourced to meet demand.
• Contribute to business planning for future expansions and site launches in the London area.
• Foster a collaborative, feedback-driven team culture with clear ownership and performance expectations.
• Act as the primary liaison between clinics and central functions including Customer Support, Facilities, Staffing Coordination, Field Engineering, People Partnering, Talent Acquisition, and Demand.
• Drive communication, alignment, and execution across clinic teams.

Company

Innovative health-tech organisation re-imagining a healthcare system where early detection and prevention are at the forefront. High-growth phase of the business as they continue to launch across the UK.

Remuneration

Our client is committed to securing the services of the right candidate and is flexible with regards to the remuneration package available. Zest Scientific is working to a strict deadline so in order to be considered for this opportunity please apply now and your application will be reviewed immediately.