Client Support Officer

Cheltenham Borough Council; Cheltenham; On-site; GBP 26,000 - 29,000; Part time

Job summary

A local government authority in Cheltenham is seeking a part-time Client Support Officer to provide customer service within Environmental Services. The role requires effective communication and IT skills, handling inquiries, and supporting various environmental projects. Applicants should have a minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4, including Maths and English. This job offers flexible working hours and various benefits including a generous holiday entitlement and a good pension scheme.

Benefits

Excellent pension scheme

Generous holiday entitlement

Flexible working environment

Comprehensive learning and development program

Paid time off for volunteering

Enhanced maternity and paternity schemes

Free counselling services

Healthcare Cashback Plan

Cycle to work scheme

Qualifications

• Must include Maths and English as part of the minimum qualifications.
• Experience working within a customer service environment is essential.
• A good level of IT and keyboard skills is required.

Responsibilities

• Handle customer and internal inquiries via phone, email, and social media.
• Use IT systems to resolve queries and keep accurate records.
• Support projects, including the garden waste promotion.
• Update the website and social media.
• Work with teams and stakeholders to resolve complex queries.

Skills

Customer service experience

Effective communication skills

IT and keyboard skills

Positive attitude towards customer care

Education

Minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4

Job description

Overview

Do you care about sustainability and want to make a real difference? Join Cheltenham Borough Council as a Client Support Officer within Environmental Services.

Location: The Depot, Swindon Road, GL51 9JZ

Job Type: Part‑time, Permanent

Working Hours: 18 hours per week – worked Monday‑Friday between 09:00 AM and 13:00 PM

Salary: £26,824 – £28,142 per annum pro rata

Closing Date: 28th January 2026

About the Council

We are an ambitious and forward‑thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.

We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.

Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.

Client Support Officer – The Role

Join our Environmental Services team as a Client Support Officer. You’ll be the first point of contact for customers and colleagues, helping deliver essential services like waste and recycling, street cleansing, and grounds maintenance in partnership with Ubico.

Key Responsibilities

• Handle customer and internal enquiries across phone, email, and social media
• Use multiple IT systems to resolve queries and keep accurate records
• Support projects and campaigns, including the annual garden waste promotion and producing publicity materials
• Keep our website and social media up to date
• Work with internal teams and Ubico to resolve complex queries
• Assist with other tasks as directed by the Senior Client Officer or Head of Service

You – Qualifications & Experience

• A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
• Experience working within a customer service environment
• Good level of IT and keyboard skills
• Communicates effectively at all levels (excellent verbal and written skills)
• Customer focussed, demonstrates a positive and proactive attitude to customer care

Benefits

• An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)
• A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays)
• A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours
• A comprehensive programme of learning and development
• Two days (pro rata) paid time off for volunteering
• Enhanced maternity and paternity schemes
• Access to free counselling services
• Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan
• A cycle to work scheme
• Low-cost town centre parking
• A commitment to employee wellbeing

Please note that this job advert may close early if we receive a high volume of suitable applications. Previous applicants need not apply.

To submit your application for this exciting Client Support Officer opportunity, please click on ‘Apply’ now