Client Support Administrator | St Albans | Up to £28k

Red Door Recruitment; St Albans; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency in St Albans is seeking a Client Support Administrator to join their team. This role involves assessing account applications and providing top-notch customer service. With a focus on professionalism and teamwork, this position offers hybrid working once trained and the opportunity to build a rewarding career. The ideal candidate will have excellent communication skills and a proactive mindset.

Benefits

Generous bonus scheme

25 days holiday increasing to 30

Contributory pension scheme

Life insurance benefit

Private medical insurance

Discounts scheme for gym membership

Free parking

Qualifications

• Excellent customer service skills are essential.
• A professional and confident telephone manner is required.
• Ability to build good relationships with clients and colleagues.

Responsibilities

• Assess new account applications and verify ID and address.
• Respond to client emails and queries professionally.
• Prevent fraudulent applications and activities.
• Review documentation for affordability limits.
• Process payments for timely client funds.
• Analyse credit requests and authorise limits.
• Perform daily administrative duties.

Skills

Excellent customer service skills

Professional telephone manner

Ability to build relationships

Multi-tasking

Great written and verbal communication

Enquiring mind-set

Job description

Client Support Administrator | St Albans | Up to £28k

We are recruiting for a Client Support Administrator to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere!

This is a fantastic opportunity for a graduate looking to build on experience, or perhaps you are looking for that next step in your customer service focused career?

What’s in it for you?

Salary: Up to £28k depending on experience

Hours: Mon-Fri 9am - 5.30pm (1 Saturday in 4, for 4 hours per day, overtime paid) Hybrid working available once trained, 3 days in the office, 2 days WFH

Generous bonus scheme after 6 months – up to 30% of salary!

25 days holiday (increasing to 30 after 2 years)

Contributory pension scheme

Life insurance benefit (4 x salary)

Enhanced parental leave.

Private medical insurance

Discounts scheme for gym membership, travel and cinema

Free parking

Key responsibilities for the Client Support Administrator:

• Assessing new account applications and ensuring that minimum standards of ID and address verification have been achieved
• Respond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letter
• The detection and prevention of fraudulent applications/activity
• Reviewing documentation in order to assess appropriate affordability limits
• Processing of payments to ensure clients receive their funds in a timely fashion
• Analysing credit requests, authorising appropriate limits and contacting/ chasing debtors
• Daily administration duties

For this Client Support Administrator role the employer is looking for:

• Excellent customer service skills are essential!
• A professional and confident telephone manner
• Ability to build good relationships with clients and colleagues
• A good multi-tasker
• A great communicator - both written and verbal
• Has an enquiring mind-set, comfortable asking questions and dealing with a wide range of queries

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.