Client Success Manager at United-Media

United Media; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading media company is seeking a Client Success professional to enhance client relationships and ensure exceptional service delivery. This role offers the chance to make a significant impact in a dynamic environment, with opportunities for growth and travel. Candidates should have strong organizational skills, a relevant degree, and experience in client management.

Benefits

Unlimited growth potential

Travel opportunities

Networking opportunities

Attractive compensation package

Valuable transferable skills

Qualifications

• 3+ years of experience in client management, account management, or customer success roles.
• Proficient in CRM software and Google Workspace tools.
• Well-organized and detail-oriented.

Responsibilities

• Collaborate with internal teams to deliver exceptional client service.
• Serve as the primary contact for clients from contract signing through event delivery.
• Collect feedback post-event to assess satisfaction.

Skills

Client management

Organizational skills

Project management

Interpersonal skills

Education

Bachelor’s or Master’s degree

Tools

CRM software

Google Workspace

Job description

United Media focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one (Insurtech Insights, Presidents Summit, Private Equity Insights, HRtechX, CFO Insights, Retail Insights, and SetSales).

What we offer you

As our Client Success professional, you will have the unique opportunity to take ownership of our success. To ensure ongoing growth, we provide you with:

• The opportunity to make a real impact - Gain operational experience in a start-up environment where your work and results are tangible and impactful.
• Unlimited growth potential - We believe in and have a proven track record of promoting internally.
• Travel opportunities - Join our conferences overseas.
• Valuable transferable skills - Enhance your interpersonal, organizational, and project management skills through hands-on experience.
• Attractive compensation package
• Networking opportunities - Build relationships with global industry leaders and grow your personal brand.

Responsibilities:

• Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional client service.
• Align with sponsors' expectations pre- and post-sale, ensuring the sales process is feasible and deliverable.
• Serve as the primary contact for clients from contract signing through event delivery.
• Maintain accurate records of client interactions, contracts, and agreements using our CRM system.
• Provide daily support to sponsors to facilitate their registration through our internal systems.
• Build an internal knowledge base and assist with onboarding new clients.
• Collect feedback post-event to assess satisfaction and identify areas for improvement.

What we expect from you

We are looking for candidates who:

• Take ownership of their work, are proactive, and follow through on commitments.
• Are well-organized, detail-oriented, and capable of prioritizing tasks effectively.
• Have a bachelor’s or master’s degree with outstanding results.
• Possess a UK work permit.
• Learn quickly and adapt to new systems.
• Are proficient in CRM software and Google Workspace tools.
• Have 3+ years of experience in client management, account management, or customer success roles.

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