Client Success Manager

Gartner; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global research and advisory company is seeking Client Success Associates to manage relationships with clients and ensure a high-valued return on their investments. Ideal candidates will have over 4 years of relevant experience, strong customer service skills, and be fluent in English. This position offers a hybrid work environment with competitive compensation and exceptional benefits, aimed at fostering an inclusive workplace for all employees.

Benefits

World-class benefits

Highly competitive compensation

Flexible work environment

Qualifications

• 4+ years relevant professional experience required.
• Strong customer service skills are essential.
• Fluency in English is necessary.

Responsibilities

• Build and manage relationships with existing clients.
• Engage with clients virtually to understand their priorities.
• Collaborate with internal colleagues to maximize client value.

Skills

Customer service

Communication

Collaboration

Critical thinking

Influencing skills

Prioritization

Education

Bachelor’s degree

Job description

Egham, UK or Barcelona, Spain

What makes Gartner a great place to work? We are recognized worldwide as a great place to work year after year. We have been honored by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.

About the Role

The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client’s business priorities and identify the most effective ways to support clients through their purchased Gartner services.

What You Will Do

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies
• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

What You Will Need

• 4+ years relevant professional experience
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
• Bachelor’s degree preferred
• Fluent / Native English

What Do We Offer?

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by calling Human Resources at [phone] or by sending an email.

Job Requisition ID: 99576