Client Success Analyst

Intapp, Inc.; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading software company is hiring a Client Success Analyst in London. The position offers a hybrid work model, focusing on client education and satisfaction. Responsibilities include supporting clients in using the Intapp DealCloud platform and analyzing success metrics. Candidates should have experience in client success or technical support, strong Excel skills, and excellent communication abilities. The role includes benefits like professional development opportunities and a modern work environment.

Benefits

Professional development opportunities

Modern open offices

Comprehensive wellness benefits

Flexible time off programs

Qualifications

• Experience in Client Success or Technical/Product Support is required.
• Competency with Windows OS and Microsoft Office suite is required.
• Strong written and verbal communication skills are necessary.
• Self-motivated with a strong work ethic.

Responsibilities

• Learn the Intapp DealCloud platform to support clients effectively.
• Assist clients with training and platform configuration questions.
• Analyze client success metrics and collaborate on adoption strategies.
• Ensure exceptional solution quality for client satisfaction.

Skills

Client Success experience

Technical Support experience

Strong Excel skills

Verbal communication

Written communication

Troubleshooting

Organizational skills

Education

Undergraduate degree in business or computer science

Job description

Client Success Analyst

Hybrid (Partially Remote) – London, UK. Full time.

Responsibilities

• Consultative Support: The Analyst is expected to fully learn the Intapp DealCloud platform and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support.


• Client Education: Assist clients with questions regarding training, platform configuration, workflow and new processes.


• Client Satisfaction and Product Adoption: The Analyst must ensure that his/her assigned clients are “raving fans” of the product, service and company. You will analyze success metrics to determine adoption trends and collaborate with the Client Advisory team on how to improve adoption for specific clients.


• Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients.

Qualifications

• Client Success or Technical / Product Support experience required.


• Strong Excel skills and competency with Windows OS and Microsoft Office suite required.


• An undergraduate business, computer science degree or related degree or experience.


• Strong written and verbal communication skills, and ability to work effectively in partnership with clients.


• Superior troubleshooting, evaluative, and technical problem-solving abilities.


• Self‑motivated, strong work ethic, and a “whatever it takes to get it done” mentality.


• Willingness to roll‑up your sleeves to get the job done while contributing to the overall success of the company.


• Strong organizational skills and effective planning.

Benefits

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. Training and continuing education reimbursement.


• Enjoy Where You Work: Modern open offices, complimentary lunches, fully stocked kitchens.


• Support What Matters Most: Comprehensive wellness, flexible time off programs, family benefits, paid volunteer time off and donation matching program.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.