Client Servicing Executive - Manchester

Atrium Workforce Solutions UK Limited; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in Manchester seeks a Client Servicing Executive to handle client inquiries and support functions. The role requires expertise in payments and trade, as well as the ability to manage client relationships effectively. Candidates should possess strong client servicing skills and experience in a global team environment. The role involves working onsite four days a week and one day from home, providing a balanced approach to work.

Qualifications

• Experience in Financial Services, specifically client-facing roles.
• Familiarity with payments, trade, and treasury operations.
• Ability to communicate client digital solutions effectively.

Responsibilities

• Manage day-to-day client inquiries and provide functional support.
• Handle investigations and resolutions for specific products.
• Prepare reports for AML/KYC compliance for internal clients.

Skills

Direct Client Facing Experience

Understanding of the payments product

Experience in a global team

Problem-solving for client queries

Job description

Client Servicing Executive - Manchester

Atrium EMEA is looking for an accomplished Client Servicing Executive with good client service skills and payments or treasury exposure. You will be servicing clients across the Central and Continental Europe and will serve as the main contact for day-to-day client inquiries. The Client Servicing Executive will manage different types of investigations including resolutions on specific products such as payments, trade or any other product/service issues. You will provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients. Onsite role 4 days a week in Manchester office, 1 day WFH. PAYE/Umbrella/Inside IR35.

Essential

• Direct Client Facing Experience within Financial Services
• Experience of correspondent banking or understanding of the payments product and life cycle.
• Experience of discussing client digital solutions to clients
• Experience of working in a global team
• Must have experience of payments/trade/treasury
• Helping to resolve clients queries across a wide portfolio
• Work with Relationship Managers and Product teams

Click Apply now/contact Lianne to be considered for the Client Servicing Executive - Manchester role