Client Services Manager - Luxury Homeware Brand - Leicester

JR United Kingdom; Loughborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading British design and manufacturing brand seeks a Client Services Manager in Loughborough to shape client services and sales operations. This role involves leading a global Sales Operations team, ensuring seamless operations and improving client satisfaction. Candidates should have at least 5 years of B2B sales or customer service experience, strong leadership skills, and proficiency in Microsoft Office. The position requires regular travel to the London office and offers an opportunity to influence a respected brand's client journey.

Qualifications

• Minimum 5 years of experience in B2B sales or customer service.
• Proven leadership experience with high-performing teams.
• Strong interpersonal and communication skills.

Responsibilities

• Lead and manage the global Sales Operations team.
• Monitor client satisfaction through consistent communication.
• Guide team members to exceed performance targets.

Skills

B2B sales experience

Leadership skills

Interpersonal skills

Organisational skills

Data-driven mindset

Proficiency in Microsoft Office

Tools

Microsoft Excel

SAP Business One

Power BI

Job description

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Client Services Manager - Luxury Homeware Brand - Leicester, loughborough

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Client:

MODE SEARCH Ltd.

Location:

loughborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

22.08.2025

Expiry Date:

06.10.2025

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Job Description:

Mode Search is delighted to be partnering with a leading British design and manufacturing brand to appoint a Client Services Manager. This newly created leadership role offers an exciting opportunity to shape the client services and sales operations function within a highly respected business, known for its quality craftsmanship and global client base.

The position is based in Leicester working 5 days in the office and reports directly to the UK & Export Sales Director. The Client Services Manager will oversee and coach teams located across both Leicester and London sites, ensuring exceptional service delivery across all stages of the client journey.

This role will include regular travel to the London office.

The Role

• Lead and manage the global Sales Operations team, providing coaching, structure and support
• Act as the key link between sales, manufacturing, logistics, and client development to ensure seamless operations
• Oversee all stages of the sales process, from onboarding and quoting to in-production support and issue resolution
• Drive operational excellence by standardising processes across product categories and sales territories
• Monitor and enhance client satisfaction through consistent communication and intelligent customer service
• Collaborate with senior management to develop and implement commercial strategies
• Deliver insights, KPIs, and reporting to the wider team and leadership to drive informed decision-making
• Guide and support team members to exceed performance targets and foster a values-led, collaborative environment
• Engage in continuous improvement initiatives, leveraging client feedback and internal knowledge-sharing
• Actively contribute to high-profile projects, including luxury hospitality installations and bespoke commercial work

Requirements

• Minimum 5 years of experience in B2B sales or customer service, ideally in interiors, design, or hospitality
• Proven leadership experience with the ability to inspire, coach and manage high-performing teams
• Strong interpersonal and communication skills, with the ability to resolve complex client issues effectively
• Highly organised with excellent presentation and project management capabilities
• Commercially minded and confident working with data to deliver insights and improvements
• Proficient in Microsoft Office, especially Excel and PowerPoint; experience with SAP Business One and/or Power BI is advantageous
• Comfortable working in a fast-paced, collaborative office setting with a hands-on approach

Please note: Due to the volume of applications, only shortlisted candidates will be contacted.