Client Services Manager

Mulberry Recruitment; Wokingham; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A recruitment agency is seeking a Client Services Team Manager to lead a team specializing in customer service within the employee benefits sector. This role involves motivating the team, ensuring high standards of service delivery, and driving operational efficiency. The position offers a hybrid working model after training completion. Ideal candidates will possess strong leadership skills and a background in delivering client-focused services.

Qualifications

• Experience in managing a team in a customer service environment.
• Strong ability to meet KPIs and regulatory requirements.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, motivate, and develop the Client Services Specialists team.
• Drive team engagement with proactive communication.
• Set and manage objectives aligned to business expectations.

Skills

Team leadership

Customer service

Communication

Job description

Client Services Team Manager

Location: Hybrid Winnersh (3 days office / 2 days home once training completed)
Salary: Up to £36,000 (depending on experience)
Employment Type: Permanent, Full Time
Department: Employee Benefits

The Role

An exciting opportunity has arisen for an experienced Client Services Team Manager to join a well-established organisation within the employee benefits and insurance sector.

Reporting to the Head of Client Services, you will be responsible for leading a team of Client Services Specialists who deliver a high standard of service to a portfolio of clients. You will play a key role within the leadership team, ensuring operational efficiency, strong client outcomes, and consistent delivery against KPIs, regulatory, and service level requirements.

This role offers hybrid working following successful completion of training.

Key Responsibilities

This is not an exhaustive list of duties but will include:

• Lead, motivate, and develop a team of Client Services Specialists to deliver excellent customer service

• Drive team engagement through clear, proactive communication and collaboration

• Set and manage individual and team objectives aligned to business and client expectations

• Monitor performan...