Client Services Manager

Kairos Recruitment; Ringway; Hybrid; GBP 33,000 - 36,000; Full time

Job summary

A dynamic digital agency based in Manchester is seeking an experienced Client Services Manager. This hybrid role involves leading client portfolios, delivering strategic digital marketing campaigns, and driving growth opportunities. The ideal candidate will have at least 3 years of experience in account management and a strong understanding of digital marketing trends. Offering a competitive salary and professional development opportunities.

Benefits

Competitive salary

Hybrid working model

Professional development opportunities

Qualifications

• 3+ years' experience in client services/account management within a digital agency environment.
• Strong understanding of at least one of the digital marketing channels.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and nurture a portfolio of clients across multiple service areas.
• Provide clear briefs to ensure client needs are met.
• Convert client marketing plans into targeted campaigns.

Skills

Client management

PPC

SEO

Paid Social

Communication skills

Time management

Tools

Google Analytics

CRM systems

GSuite

Slack

Skype

Job description

Overview

Client Services Manager – Manchester (Hybrid - 2 days in the office)

Salary: £33,000 - £36,000 per annum

We're working with a fast-growing and innovative digital agency who are seeking a Client Services Manager to join their Manchester team. This is a fantastic opportunity for an experienced account manager with a background in digital marketing to take ownership of a diverse portfolio of clients and play a pivotal role in shaping campaigns across SEO, PPC, Paid Social, and Digital PR.

The successful candidate will be client-focused, commercially aware, and passionate about delivering outstanding results.

Responsibilities

• Client Management: Lead and nurture a portfolio of clients across multiple service areas.
• Campaign Delivery: Liaise with internal delivery teams, providing clear briefs to ensure client needs are met.
• Strategy & Planning: Convert client marketing plans into targeted campaigns with measurable outcomes.
• Growth & Development: Identify upsell and cross-sell opportunities, forecasting growth potential.
• Relationship Building: Develop a deep understanding of each client's business, brand, and sector.
• Collaboration: Work closely with colleagues across departments on multi-channel campaigns.
• Reporting: Provide clear, detailed monthly reports and regular performance updates.
• Innovation: Contribute fresh ideas to keep the agency at the forefront of digital marketing trends.
• Sales & Targets: Deliver against agreed upsell/cross-sell targets.
• Accountability: Take ownership of client success and maintain open, honest communication.

About You

• 3+ years' experience in client services/account management within a digital agency environment.
• Strong understanding of at least one of SEO, PPC, or Paid Social.
• Excellent communication and interpersonal skills, both written and verbal.
• Confident in reporting, analysis, and presenting campaign performance.
• Highly organised with strong time management skills.
• Experience with CRM systems, Google Analytics, GSuite, and tools such as Slack or Skype.
• Commercially minded with the ability to spot growth opportunities.
• Passionate about digital marketing and delivering exceptional client service.

What’s on Offer

• Competitive salary of £33,000 - £36,000 (depending on experience)
• Hybrid working model (2 days per week in the Manchester office)
• A supportive, collaborative, and innovative agency environment
• Opportunities for professional development and career progression

Apply Now

If you're a motivated Client Services Manager looking to join a forward-thinking digital agency and take the next step in your career, we'd love to hear from you. Please click 'apply' or get in touch with Liv Grant @ KRG