Client Services Manager

Thinking Search Ltd; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global law firm in Birmingham is seeking a Client Services Manager for a 12-month fixed-term contract. The role involves managing a small team and overseeing client survey responses on key topics such as Inclusion, ESG, and compliance. The ideal candidate will have experience in a professional services environment and possess strong people and project management skills. Hybrid working is available, allowing up to 40% from home.

Qualifications

• Experience working in a law firm or professional services environment.
• Strong people management and project management skills.
• Excellent written communication skills.

Responsibilities

• Manage and allocate work within the Client Services team.
• Provide quality assurance on team outputs.
• Produce monthly management information reports.

Skills

People management

Project management

Written communication

Stakeholder management

Job description

An excellent opportunity to join a leading global law firm as Client Services Manager on a 12-month fixed-term contract. This is a key maternity cover position, managing a small team and overseeing client survey responses on high-profile topics such as Inclusion, ESG, compliance and risk. The role combines stakeholder engagement, project management and people leadership, offering exposure to international clients and business operations.

Responsibilities

• Manage and allocate work within the Client Services team, ensuring timely delivery of responses
• Provide quality assurance on team outputs, handling complex and high-profile survey requests directly
• Produce monthly management information reports for senior leadership
• Liaise with subject matter experts across the business to gather accurate information
• Resolve stakeholder queries and escalations, providing clear and consistent guidance
• Develop and update template responses, guidance notes and best practice materials
• Drive continuous improvement in processes and service delivery

Candidate Requirements

• Experience working in a law firm or professional services environment
• Background in client services, compliance, inclusion, sustainability or related functions is advantageous
• Strong people management and project management skills
• Excellent written communication skills with the ability to draft clear, compelling content for external audiences
• Confident managing multiple stakeholders across global teams
• Organised, proactive and able to deliver under pressure
• Flexible and pragmatic with a collaborative, solutions-focused approach

This is a fantastic opportunity to join a forward-thinking team at the intersection of client service, responsible business and operational excellence. The role is based in Birmingham with hybrid working available (up to 40% from home).

Please attach an MS Word version of your CV. If you do not hear back within one week, please assume you have been unsuccessful. Unfortunately, due to the high volume of applications, individual feedback cannot be provided.