Client Services Executive

Castle Employment; Irton; On-site; GBP 27,000 - 30,000; Full time

Job summary

A growing property services firm is seeking a Client Services Executive in Scarborough to enhance client experiences from signup through their journey. The role offers a salary between £27,000-£30,000 and is full-time, Monday to Friday. Candidates should have a background in customer service and a valid driving license to support client events. Opportunities include attending company events and building valuable client relationships.

Benefits

Attend company events

Paid mileage for events

Qualifications

• Experience in office-based Customer Service or Account Management.
• Commitment to continuous improvement and driven to achieve results.

Responsibilities

• Support new clients during their onboarding and ongoing journey.
• Build strong relationships with clients to enhance their experience.
• Gather testimonials and monitor Trustpilot reviews.

Skills

Customer Service experience

Account Management skills

Relationship building

Driving licence

Job description

Overview

We have an exciting opportunity for a Client Services Executive to join a dynamic and growing company in Scarborough within the property industry.

In this role, you will be responsible for ensuring clients have a smooth and enjoyable experience from the moment they sign up until the completion of their journey. We are looking for individuals with a background in office-based Customer Service or Account Management, a commitment to continuous improvement, and a driven starter with the determination to achieve the best results.

Responsibilities

• Support new clients through their onboarding and ongoing journey
• Build strong relationships with clients and add value to their experience
• Gather client testimonials and case studies
• Monitor Trustpilot reviews and encourage clients to leave feedback
• Promote and encourage event bookings to help clients get the best from their programme
• Collect customer satisfaction survey results and use them to improve the client experience
• Attend company run events, networking and building relationships with your clients

Role Details

This will be working full time Monday to Friday 9am-5pm, earning a salary between £27,000-£30,000 depending on experience.

Benefits / Opportunities

As part of the role, you will have the opportunity to attend exciting company events, including two nights away per month and three nights away four times a year.

To be successful in this role, you\'ll need a driving licence and access to your own vehicle, you will get paid mileage when you attend any events.

Next steps

If you\'re looking for a challenging and rewarding opportunity where you can grow and make a real impact, we\'d love to hear from you