Client Services Director (South East region)

NHS Professionals; Reading; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading healthcare staffing organization in the UK is seeking a Client Services Director for the South East. This role involves leading high-performing teams, developing strong relationships with NHS stakeholders, and shaping regional strategy. The ideal candidate will have a Master's level education and experience in senior leadership roles in workforce services or healthcare. Competitive benefits include generous annual leave, pension contributions, and a commitment to talent development.

Benefits

Generous annual leave allowance

Talent management and development

Pension contributions up to 10%

Life assurance

Wellbeing programme

Qualifications

• Experience in senior leadership roles in workforce services or healthcare.
• Skilled in developing and maintaining C-suite relationships.
• Proven experience in recruitment and staffing sectors.

Responsibilities

• Lead high-performing regional teams across all NHSP services.
• Manage existing customer relationships to meet KPIs.
• Design and execute data-led regional sales strategies.

Skills

Leadership

Business development

Stakeholder relationship management

Strategic thinking

Commercial acumen

Education

Master's degree or equivalent senior management experience

Job description

About The Role

Do you have experience of leading high performance teams?

Do you have proven industry experience in the recruitment and staffing sector?

Are you comfortable with regular travel and attending on site meetings?

If so, we would like to hear from you!

Please note; This role requires regular travel across the NHS England South East region, covering areas such as Oxford, Southampton, Thames Valley, Kent, Hampshire and surrounding areas. Candidates may be based anywhere within this broad footprint, as long as they are able to travel across the region as part of their responsibilities.

At NHS Professionals, we’re proud to be at the heart of workforce innovation in healthcare.

We’re looking for an exceptional leader to join us as our Client Services Director – South East (known internally as Regional Workforce Service Director for the South East).

This role is central to how we deliver value to our NHS partners. As the senior NHSP representative in the South East region, you’ll be leading from the front, bringing teams together, shaping strategy, and ensuring our services continue to make a meaningful impact.

The role offers a unique opportunity to drive impact locally while contributing to our national workforce strategy.

As the senior representative for NHS Professionals in your region, you will be:

• Leading high-performing regional teams across all NHSP services
• Building strong relationships with senior stakeholders at NHS Trusts and ICs
• Developing new business relationships and identifying opportunities for growth
• Shaping national workforce strategy through regional insight
• Owning regional strategy, revenue, and margin delivery
• Championing a customer-first mindset and ensuring measurable value for our partners

Key responsibilities include:

• Managing existing customer relationships and ensuring KPIs and contractual commitments are met
• Designing and executing a data-led regional sales strategy to exceed targets
• Identifying growth opportunities within current accounts
• Positioning NHSP as a trusted partner through strategic engagement
• Staying ahead of competitor activity to inform regional planning
• Contributing to national business planning and shaping future workforce service delivery

About The Candidate

We’re looking for someone who is:

• Educated to Master’s level or equivalent senior management experience.
• Experienced in senior leadership roles within workforce services, healthcare, or related industries.
• Skilled in developing and maintaining C-suite and senior stakeholder relationships.
• Recruitment and staffing industry experience and leading high performance teams to deliver in a competitive market place
• A strategic thinker with strong commercial acumen and a track record of driving business growth.
• Business development experience at senior level

We are looking for a visionary leader with senior experience in healthcare or workforce services and someone who thrives on collaboration, drives commercial success, and builds lasting partnerships at the highest level.

About Us

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays
• A commitment to talent management & development
• Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality CodeQuality Markand are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

At NHS Professionals, we’re committed to equality, diversity and inclusion, building a workforce that truly reflects society. We particularly welcome applications from underrepresented groups and will provide support to ensure an equitable process.