Client Services Director - Property Asset Management

Cobalt Consulting (UK) Ltd; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global property services firm is seeking a Client Services Director to oversee a prestigious portfolio in Central London. This senior role involves strategic management, team leadership, and client relationship development, requiring over 10 years of experience in property management. The position offers a competitive salary, bonuses, and extensive benefits, promoting a collaborative working environment with a focus on innovation and sustainability.

Benefits

Competitive salary with performance-related bonuses

Comprehensive benefits package

Ongoing professional development opportunities

Qualifications

• 10+ years of senior leadership experience in institutional-grade property management.
• Proven track record managing large-scale portfolios in Central London.
• Experience with P&L accountability and commercial acumen.

Responsibilities

• Lead management of a mixed-use commercial portfolio.
• Act as the primary client relationship lead.
• Manage multi-disciplinary teams to foster performance.

Skills

Leadership skills

Client relationship management

Financial performance management

Commercial real estate knowledge

Team management

Job description

Our client is a leading global real estate services provider, known for delivering innovative, sustainable, and technology-driven property solutions. They are seeking an experienced Client Services Director to oversee a prestigious institutional portfolio comprising high-profile Central London assets and a diverse range of commercial properties. This is a senior leadership role with significant influence on strategy, client relationships, and portfolio performance.

Key Responsibilities

• Lead the strategic management of a large-scale, mixed-use commercial portfolio, including prime Central London offices and retail, industrial, and development assets.
• Act as the primary client relationship lead, driving value creation and ensuring exceptional service delivery across all stakeholders.
• Manage and inspire multi-disciplinary teams, fostering a culture of performance, innovation, and customer focus.
• Oversee financial performance, including P&L accountability, budgets, forecasts, and revenue growth.
• Identify opportunities to enhance asset value through leasing strategies, capital works, and sustainability initiatives.
• Promote the use of technology and data to improve efficiency, client reporting, and asset performance.
• Ensure compliance with all relevant standards, policies, and client charters, maintaining excellence in customer experience.

Key Requirements

• Significant senior leadership experience in institutional-grade property management, ideally 10+ years.
• Demonstrable track record of managing large-scale portfolios, with strong exposure to premium Central London assets.
• Proven P&L accountability and commercial acumen, with consistent delivery of financial and operational targets.
• Strong leadership skills with experience managing multi-disciplinary teams and driving high-performance cultures.
• In-depth knowledge of commercial real estate, landlord-tenant dynamics, and asset optimisation strategies.
• Excellent communication and stakeholder management skills, with the ability to represent clients and portfolios at the highest level.
• Evidence of delivering first-class customer experiences and successfully managing complex occupier requirements.

Perks & Benefits

• Opportunity to lead one of the most prestigious commercial portfolios in the UK market.
• Collaborative working environment within a global, forward-thinking organisation.
• Exposure to cutting-edge technology and sustainability initiatives in real estate.
• Competitive salary with performance-related bonuses.
• Comprehensive benefits package, including pension, healthcare, and generous annual leave.
• Ongoing professional development and career progression opportunities at senior level.

If you are a proven leader in property management with a strong track record in portfolio strategy and client services, this is a rare opportunity to take on a high-impact, senior-level role. Apply online today to be considered.