Client Services Administrator

Wipro; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior Talent Acquisition Partner to join their dynamic team. This fixed-term role offers a fantastic opportunity to gain significant experience while providing essential administrative support to financial adviser firms. You will play a vital role in ensuring accuracy and efficiency in a fast-paced environment, collaborating closely with your team to achieve outstanding results. If you are passionate about customer service and thrive under pressure, this position is perfect for you. Join a forward-thinking company committed to diversity and inclusion, where your contributions will make a meaningful impact.

Qualifications

• Strong academic background and excellent interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.

Responsibilities

• Provide award-winning administrative support to financial advisers.
• Maintain accuracy and accountability in a fast-paced environment.
• Develop new processes to maximize efficiency and accuracy.

Skills

Interpersonal Skills

Communication Skills

Teamwork

Computer Literacy (Outlook, Word, Excel)

Wrap Platform Knowledge

Understanding of Model Portfolios

High-level Understanding of Trading

Education

Good Academic Record

Job description

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Senior Talent Acquisition Partner @ WIPRO

Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.

About the Role:

Client Services Administration plays an integral role in ensuring that Servaada provides award-winning service. It is currently made up of five teams, each of which process high volumes of instructions ensuring all work is completed right first time, every time.

The role is a fixed-term contract for 6 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.

Key Responsibilities:

• Customer Service – Provide award-winning administrative support to Financial Adviser firms migrating and bringing new business
• Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment
• Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results
• Knowledge - Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness
• Development - Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression
• Rules and Regulations – Utilise awareness of FCA regulations and the risks involved within the financial services industry to adhere to company procedures. Working within the relevant Service Level Agreements (SLAs) to exceed industry-standard expectations

Skills, Qualifications and Experience:

• Good academic record
• Computer literate (Outlook, Word and Excel)
• Excellent interpersonal and communication skills
• Ability to work well individually and as part of a team
• Ability to work well under pressure and to tight deadlines
• Have Wrap platform knowledge and/or experience
• Understand Model Portfolios
• Have a high-level understanding of trading (this role does not involve trading but having a high-level understanding would be beneficial)

Application of Individual Conduct Rules:

Standard of conduct is reasonable under all circumstances relating to

• Must act with integrity
• Must act with due skill, care and diligence
• Must be open and cooperative with the FCA and other regulators
• Must pay due regard to the interests of customers and treat them fairly
• Must observe proper standards of market conduct

Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  IT Services and IT Consulting, Financial Services, and Business Consulting and Services

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