Client Service Trainer – Commercial Risk

Aon; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm in the UK seeks a Client Service Trainer to enhance the training for their Commercial Risk teams. This hybrid position requires strong experience in designing training in regulated environments, alongside abilities in collaboration with cross-functional teams. You will design impactful training programs and foster a culture of continuous learning, ensuring employees are equipped to deliver exceptional client service. Interested candidates should possess deep knowledge of client risk and excellent facilitation skills while enabling development within the organization.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working arrangements

Qualifications

• Proven experience in delivering impactful training in a regulated environment.
• Confident working in global cross-functional teams.
• Strong knowledge of client service and client risk.

Responsibilities

• Design and deliver engaging training for client service.
• Embed continuous development through the 70/20/10 model.
• Partner with departments to identify training needs and develop solutions.

Skills

Business Trainer experience

Understanding of insurance

Presentation and facilitation skills

Adaptable in changing environment

Ability to manage competing priorities

Job description

Client Service Trainer – Commercial Risk

Hybrid role based from any Aon Commercial Risk office in the UK. (Manchester, Leeds, Liverpool, Glasgow, Edinburgh, Bristol, Birmingham, Redhill or Chelmsford)

Aon’s UK Business Services (ABS) is seeking an experienced Client Servicer Trainer to join our Delivering Excellent Service (DES) team across our Commercial Risk insurance function.

This is a hybrid role with a blend of home and office working. As our Commercial Risk teams operate across multiple UK locations, we welcome applications from candidates based at any of the offices listed above. Please note, regular travel to other UK offices will be required.

About the Role

We are looking for a skilled Client Service Trainer with proven experience designing and delivering impactful training in a regulated environment – ideally within the insurance industry or another FCA‑regulated environment. You will bring strong knowledge of client service, client risk and operational processes, and feel confident working in a matrix environment with cross‑function teams both onshore and offshore.

You will champion and embed the 70/20/10 learning model, fostering a culture where colleagues learn through experience, collaboration and structured development. Your work will help shape how our Client Service teams deliver outstanding outcomes for our clients and insurer partners.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Design and deliver engaging, non‑technical training that strengthens colleagues’ understanding of client risk and supports exceptional client service.
• Champion the 70/20/10 learning model, embedding continuous development into everyday practice.
• Partner with Client Service Leads, Technical Training, HR and Commercial Risk leadership to identify capability gaps, develop training solutions and measure their effectiveness.
• Maintain up‑to‑date training materials reflecting process changes, system updates, regulatory requirements and evolving business needs.
• Identify and report training needs, trends and emerging risks, ensuring appropriate action is taken quickly.
• Support leaders in developing high‑performing, well‑trained, motivated teams who follow best‑practice processes and deliver consistently high standards.

How this opportunity is different

You’ll be joining the DES team at a pivotal time as we continue to embed our Pod Team structure, a collaborative model where colleagues in the UK and India work together seamlessly to deliver excellent service across client portfolios.

As a Client Service Trainer you will:

• Strengthen shared ways of working across locations and time zones
• Design training that supports collaboration, communication and accountability within and between Pods
• Help colleagues bring Aon United to life in every client interaction

You’ll receive full support from the UK Client Service Training Lead and be paired with an Aon Connector during onboarding, ensuring a smooth transition as you learn from experts across the business.

Skills and experience that will lead to success

• Experienced Business Trainer with a background in insurance or other regulated environments
• Confident working in global and cross‑functional teams, including offshore collaboration
• Strong understanding of insurance, client service and client risk
• Excellent presentation and facilitation skills, with the confidence to engage groups at all levels
• Practical, solutions‑focused and adaptable in a changing environment
• Resilient, organised and able to manage competing priorities

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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