Client Service Director - Europe

Blue Square; City Of London; Hybrid; GBP 75,000 - 90,000; Full time

Job summary

A leading retail marketing agency is looking for a Client Services Director in London. You will lead teams, drive client strategies, and oversee operations. Candidates should have experience managing large-scale EU client activities and possess strong stakeholder management skills. Competitive salary and performance bonuses are offered, along with a flexible work environment.

Benefits

Competitive Salary

20% Performance Bonus

Company Car

Private Medical Insurance

Life Assurance

Qualifications

• Proven experience managing large-scale client activity across EU markets.
• Ability to influence and align multiple stakeholders.
• Confident presenter with a can-do mindset.

Responsibilities

• Lead high-performing teams and drive client account strategies.
• Oversee large-scale activity ensuring operational brilliance.
• Set and track KPIs to ensure maximum ROI.

Skills

Stakeholder management

Strategic thinking

Cultural adaptability

Presentation skills

Budget management

Job description

Overview

ARE YOU THE ONE?

We’re looking for a proactive stakeholder expert to join Blue Square as a Client Services Director.

This is a pivotal leadership role where you’ll own, evolve, and direct client strategy, ensuring it aligns with our business objectives and long-term ambitions. You’ll drive sustainable growth, operational excellence, and lasting partnerships across Europe, acting as the central conduit between our clients, internal teams, and EU partners.

If you’re a strategic thinker, challenger, and connector who thrives in building partnerships and motivating teams to deliver world-class results, this could be the role for you.

What you’ll be up to

• Lead & Inspire - Be the face of Blue Square with clients and partners across Europe. Lead high-performing teams and create a culture of collaboration, innovation, and excellence
• Drive Strategy - Build and deliver client account strategies that fuel sustainable growth and keep us ahead of the curve
• Champion Operations - Oversee large-scale activity across multiple markets, ensuring consistency, quality, and operational brilliance
• Grow Partnerships - Cultivate and strengthen senior-level relationships with clients and partners, ensuring trust and long-term success
• Deliver Results - Set and track KPIs, drive performance, mitigate risks, and ensure maximum ROI for clients and Blue Square
• Shape the Future - Spot opportunities, challenge the norm, and develop pioneering solutions that reshape retailmarketing

Are you our perfect partner?

• You’re a natural influencer who builds trust and alignment across multiple stakeholders
• You’re experienced in managing large-scale client activity across EU markets
• You’re skilled in navigating cultural differences and adapting approaches for success
• You’re commercially sharp with experience managing budgets, pricing, VAT, and taxation across EU regions
• You’re a confident presenter with a fearless, can-do mindset and passion for innovation

What you can expect from us

• Competitive Salary: £75,000 - £90,000 per annum
• Performance Bonus 20% + Reward Scheme Bonus
• Company Car
• Company Sick Pay
• AXA Private Medical Insurance
• Access to a range of discounts and perks across our key partners & beyond
• Life Assurance: 4 times your annual salary
• Flexible Rewards Hub
• Development Opportunities

Who are we?

We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.

At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.

Notes

• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role.
• If you’re an internal candidate, remember to use your company email address to apply.
• Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
• Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using [e-mail] if you require any adjustments that would support you throughout your application.
• Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square.