Client Relationship Manager (Non Sales)

SBS; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global financial technology company in Bristol is seeking a Client Relationship Manager to enhance customer relationships and ensure client satisfaction. Ideal candidates will possess strong interpersonal skills, a background in software development, and experience in customer service. The role offers a competitive salary and comprehensive benefits, supporting employees’ health and wellbeing.

Benefits

Private Medical Insurance

Health Cash Plan

Pension Plan

Cycle to Work Scheme

Qualifications

• Experience in customer-facing roles within Software, Finance, IT Services.
• Ability to manage risk and understand complex technical concepts.
• Excellent communication skills with diverse individuals.

Responsibilities

• Manage customer relationships and operational support.
• Understand and implement contractual terms and service agreements.
• Produce documentation summarising actions from client meetings.

Skills

Excellent interpersonal skills

Strong customer service ethic

High-level understanding of software development

Good numeracy skills

Strong decision-making skills

Education

Prince2 qualifications

Job description

Company Description

SBS is a global financial technology company that’s helping banks and the financial services industry reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. SBS is a subsidiary of European digital consulting leader Sopra Steria (EPA: SOP), a 56,000-person company that generates annual revenue of €5.8 billion in 2023.

Job Details

Location: Bristol (Yate). Hybrid, office 2 days per week. Full time & permanent. Competitive salary.

Overview

As a Client Relationship Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships.

We have found that previous successful Client Relationship Managers have often come from roles such as Junior Project Management, Business Analyst, or Operations. If you have experience in these areas and are passionate about building strong client relationships, we encourage you to apply.

Responsibilities

• Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service.
• Responsible for understanding, monitoring and implementing the contractual terms and service level agreement.
• Acknowledging customers promptly and treating them in a courteous manner.
• Maintaining a working knowledge of each client, as well as their business and system configuration.
• Producing documentation after client meetings, summarising any additional actions required, including follow-up calls.
• Communicate and represent client goals, requirements, and interests internally with delivery teams.
• Work closely with account managers to help drive the strategic success of clients.
• Maintain control systems to ensure accurate representation of client health.
• Manage each customer’s backlog, accurately set expectations and deliver to timelines.
• Lead client account review meetings, with the inclusion of a presentation, and ensure proper preparation.
• Travel as required to attend onsite client meetings.

Qualifications

• Excellent interpersonal skills, able to communicate with a wide range of people.
• Prince2 qualifications are advantageous.
• Strong customer service ethic.
• Work well in a team setting.
• Reliable and ethical, respecting customers’ confidentiality.
• Strong decision-making skills and the ability to take the lead.
• Good comprehension of project management methodologies.
• Ability to manage risk.
• Proactive, highly self-motivated, and organised.
• High-level understanding of software development.
• Flexibility as there may be travel involved.
• Comfortable approaching people.
• Good numeracy skills.
• Ability to understand complex technical concepts and explain these in simple terms.
• Understanding of the end-to-end software delivery lifecycle, from development through deployment and support.
• Previous recent demonstrable experience in a customer-facing, or similar, role within Software, Finance, IT Services or related industries.

Additional Information

What are we offering?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

• Competitive salary: Competitive
• Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
• Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
• Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance

All of our positions are open to people with disabilities. We are committed to fighting against all forms of discrimination and foster an inclusive and respectful work environment.