Client Relationship Manager

Blue Legal; West Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading national law firm is seeking a Client Relationship Manager to manage key client accounts and enhance client experience. The ideal candidate will have experience within legal services and proven business development skills. This role offers flexibility, including part-time hours, in the Midlands. Responsibilities include managing accounts, cross-selling, and conducting client satisfaction activities.

Qualifications

• Previous experience in a legal/professional services environment required.
• Proven experience in client relationship and business development.
• Ability to build relationships with fee earners and marketing teams.

Responsibilities

• Act as the account manager for a selected group of key client accounts.
• Maintain client service tools and liaise with client service teams.
• Conduct quarterly financial analysis of key client accounts.

Skills

Client relationship management

Business development

Cross-selling

Job description

Location: Midlands
Salary: DOE
Salary band: Dependant upon experience
Contract type: Permanent
Date posted: 19/09/2025

A leading national law firm is seeking a Client Relationship Manager to join their UK team, based from one of their UK offices. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm’s client care programme, working closely with client facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific Business Development and marketing initiatives, to improve the overall client experience. The firm are open to candidates looking for part-time hours.

The Responsibilities:

• Act as the account manager for a selected group of key client care accounts.
• Maintaining client service tools for each client liaising with the client service team.
• Take lead on calls identifying arising actions and seeing them through to completion.
• Identify opportunities to cross–sell across departments’ firm wide.
• Involvement in client listening activities, to gather feedback and ensure follow-up.
• Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
• Conduct quarterly financial analysis of key client accounts and advising fee earners.
• Monitor client investment for key accounts to ensure ROI.
• Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.

The Candidate:

• Previous experience working within a legal / professional services environment.
• Proven client relationship / business development experience is required.
• Able to build relationships with fee earners across offices and with wider Marketing team.

Please e-mail your CV and covering letter in the strictest confidence to [e-mail]

Once you have sent your CV, feel free to telephone me on 0207 118 3003.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.

Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work.

For more positions like these, check out our website at www.bluelegal.com or follow us on Twitter for the widest range of roles across the entire professional services sector @bluelegalrec

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London

Blue Legal
70 Gracechurch St
London
EC3V 0HR
United Kingdom

0207 118 3003

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