Client Relationship Manager

Churchill Services; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading service management firm seeks a Client Relationship Manager to enhance strategic relationships with commercial real estate clients. The role focuses on driving performance through collaboration and operational support while overseeing budgets and service delivery consistency. Candidates should possess senior management experience in FM or B2B environments, with strong relationship-building skills and a proactive approach to problem-solving.

Benefits

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

24/7 GP access

Two paid volunteering days

Exclusive perks and discounts

Ongoing training and development

Recognition and rewards

Qualifications

• Previous senior management experience within FM, Sales or B2B environment.
• Exceptional ability to create relationships at all levels, including Director.
• A driving licence is required.

Responsibilities

• Act as an escalation point for senior members of allocated contracts.
• Deliver in line with contract framework and achieve all outlined goals.
• Ensure consistency in high Service Delivery and QA/KPI scores.

Skills

Relationship building

Commercial analysis

Proactive problem-solving

Multi-tasking

Budget management

Job description

Remote - Commutable distance into London

Working in partnership with the National Relationship Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our commercial real estate and investment clients.

The Client Relationship Manager will play a pivotal role in driving strategic performance through on-site support and collaboration with contract and operations staff. This role requires a hands-on approach, combining in-field presence with in-depth business analysis to develop and implement tailored operating strategies for each site across the portfolio.

As Client Relationship Manager,you will be responsible for:

• Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
• Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
• Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders
• Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
• Ensure alignment between client objectives and Churchill's operational delivery, ESG commitments, and commercial performance.
• Undertaking site visits as required to assess standards and quality audit scores.
• Ensuring that all regional teams are adhering to client-specific requirements aside of KPIs.

As Client Relationship Manager,you will have:

• Previous senior management experience within a prestigious FM, Sales or B2B environment.
• Exceptional ability to create relationships and communicate at all levels including Director and MD level, whilst not letting this compromise ability to make and take necessary action.
• Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
• Commercial analysis and resolution proposing capability
• Ability to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
• Proven track record of performance growth within a previous role.
• A driving licence is required.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We're happy to help...

Please note: Security clearance (DBS) is required for this role.

Keywords:

Client Relationship ManagerSalesB2B Environment