Client Manager, Global Trade Solutions

HSBC Global Services Limited; Worthing; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading banking corporation in Worthing is seeking a Client Manager to provide exceptional sales support to Tier 1, 2 & 3 GTS customers. This role involves proactive management of a dedicated client portfolio to increase revenue and enhance client experience. The successful candidate will have a strong knowledge of trade finance and excellent interpersonal skills. This position also emphasizes the importance of diversity and inclusion within the workplace, offering a supportive environment to all employees.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Sound knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance.
• Excellent verbal and written communication skills in English.
• Demonstrated ability to prioritize, multitask and work independently.

Responsibilities

• Proactively review client portfolio to drive revenue and maintain experience outcomes.
• Act as escalation for customer issues within portfolio.
• Generate new business opportunities and manage existing sales.

Skills

Knowledge of Core Trade

Excellent interpersonal skills

Strong judgement for problem solving

Ability to prioritize and multitask

Crisis management

Effective networking

Job description

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced professional to join our team in the role of Client Manager.

The Global Trade Soutions (GTS) Client Manager is responsible for providing an industry-leading sales experience for Tier 1, 2 & 3 GTS customers, supporting their end-to-end business needs and to encompass those clients that have both Receivables Finance (RF) & Trade facilities.

In this role you will:

• Proactively reviewing a dedicated portfolio of clients to drive revenue and maintain Client Experience outcomes
• Act as an escalation point for customers within their portfolio on issues that may extend beyond the local market
• Maintain business volume and reducing attrition by optimising pricing and structure, and driving facility utilisation
• Support the Relationship Manager with accurate preparation of documentation required for Trade & RF facilities
• Generate new business opportunities from portfolio and managing extant Sales to completion
• Generate and transfer larger/complex deals to appropriate team
• Support the Country Head of Client Management and Regional and Global teams on customer experience and initiatives

To be successful in this role you should meet the following requirements:

• Sound knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance
• Excellent interpersonal skills, including verbal and written communication skills (in English and local language) and the ability to negotiate and influence others
• Ability to use strong judgement to identify and resolve problems whilst maintaining service performance
• Demonstrated ability to prioritise, multitask and work independently, as well as work collaboratively
• Ability to manage crises; making good and timely decisions in tough situations
• Experience of building effective networks and stakeholder management, developing relationships based on mutual trust and encouraging others to do the same

The base location for this role can be one of our main Trade hubs in the UK.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: