Client Liaison Coordinator

Signature; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading care home provider in Greater London seeks a Client Liaison Coordinator to support sales and ensure a seamless move-in experience for residents. This role requires excellent communication skills, strong IT abilities, and previous experience in sales or customer service. The position offers competitive pay, great benefits, and opportunities for career development in a supportive environment. If you are passionate about delivering exceptional care and building relationships, we would love to hear from you.

Benefits

Competitive pay

Up to 30 days annual leave

Career development

Employee Assistance Programme

Recognition schemes

Qualifications

• Organised and people-focused professional.
• Natural ability to build rapport with clients.
• Attention to detail and time management skills.

Responsibilities

• Support sales targets and maintain the sales database.
• Manage the move-in process and prepare resident files.
• Assist with sales events and community engagement.

Skills

Strong IT skills

Excellent communication skills

Organisational skills

Customer service experience

Tools

Microsoft Office

Job description

Make a difference every day

At Signature Senior Lifestyle, we pride ourselves on delivering exceptional care in luxury surroundings. Our Client Liaison Coordinators are the warm and welcoming first point of contact for prospective residents and their families – guiding them through every step of their journey into our homes.

What Signature Offer

• From £28,080 per annum
• Full time - 40 hours per week
• Monday to Friday, 9.00am - 5.30pm
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Workplace pension
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• ‘Blue Light’ discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme – Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting - Surbiton nearest train station
• Walking - less than 1 mile from nearest train station
• Driving - 5 miles from A3 Kingston bypass with connections to M4, M3 and M25

Your Role at Signature

As a Client Liaison Coordinator, you’ll be at the heart of our sales and marketing process, supporting our Client Liaison Manager to ensure every enquiry, show‑round, and move‑in runs seamlessly. You’ll:

• Support sales targets, follow up on leads, and maintain our sales database.
• Manage the move‑in process – from initial paperwork to a warm welcome on day one.
• Prepare and update resident files and ensure accurate reporting.
• Assist with sales events, open days, and community engagement activities.
• Build strong relationships with local business contacts and referral sources.
• Provide office cover, including some weekends and evenings.
• Deputise for the Client Liaison Manager when required.

What we’re looking for

You’ll be an organised, people‑focused professional with excellent communication skills and a natural ability to build rapport. You will also have:

• Strong IT skills, including Microsoft Office.
• Excellent organisation, time management, and attention to detail.
• A positive, caring attitude with a high degree of empathy.
• Previous experience in sales, hospitality, or customer service (desirable).
• A valid driving licence.

About Signature

• Competitive pay and benefits package
• Career development and training opportunities.
• Generous staff recognition and reward schemes.

Access to wellbeing support, including mental health first aiders and free physiotherapy sessions.

A supportive, friendly working environment where your contribution is valued.

At Signature, we live by our values – Building Caring Relationships, Being Focused and Accountable, Demonstrating Integrity, Striving for Excellence, and Being Positive. If you share these values and want to make a meaningful difference, we’d love to hear from you.

Apply now to start your journey with Signature.