Client Host

BaxterStorey; London; On-site; GBP 31,000 - 32,000; Full time

Job summary

A prominent hospitality provider in London is seeking a friendly and energetic Receptionist (Client Host) to join the team. The role involves delivering exceptional customer service, managing meeting room bookings, and maintaining the overall cleanliness of front of house areas. Ideal candidates will possess effective communication skills and a passion for providing excellent service. This full-time position offers a competitive salary of £31,327 along with a range of benefits.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Familiar with room reservation operations.
• Knowledge of audio-visual services.
• Ability to develop rapport with others.

Responsibilities

• Provide a friendly and courteous welcome for all visitors.
• Handle all incoming telephone calls and enquiries promptly.
• Manage all meeting room bookings and requests.
• Inspect front of house areas for cleanliness.
• Replenish supplies in front of house areas.

Skills

Communication skills

Customer service

Teamwork

Problem-solving skills

Job description

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Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

Portico are on the lookout for a friendly and energetic Receptionist (Client Host), to join our team based at one of the world's largest general insurance & reinsurance companies.

The Client Host team play and essential role in the front of house services at this site. It is a multifaceted role, with a focus on exceptional customer care at the core of everything they do!

Duties include: -

• Providing a friendly and courteous welcome for all visitors
• Handling all incoming telephone calls and enquiries promptly using the correct salutation
• Managing all meeting room bookings, queries, changes & requests
• “Owning” all front of house areas, carrying out inspections throughout the day to check general cleanliness of multiple conference rooms and reception areas
• Replenishing supplies of the necessary items within the front of house areas

Shifts: 40 hours per week, from Mon-Fri between 07:00-18:00
Salary: £31,327

Qualifications

Along with clear and effective communication skills. The successful Client Host will be familiar with room reservation operations, have a good knowledge of relevant audio-visual services and effortlessly develop rapport with others.

They will be a well-presented ambassador for our client. Paying attention to the details whilst showing the ability to adapt and think outside of the box to exceed expectations wherever possible. Confidence, passion, punctuality, teamwork and problem-solving skills are all essential traits for this position.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.