Client Growth & Service Director (Hybrid)

WTW; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading services firm in Scotland is seeking a Client Service Director to drive new client acquisition and manage existing accounts. You will work closely with the Regional Director and be part of a collaborative team focused on delivering exceptional client service. The ideal candidate has strong leadership and relationship management skills, a proven track record in business development, and a deep understanding of compliance and conduct risk. This role offers hybrid working options and a comprehensive benefits package.

Benefits

25 days of annual leave plus WTW day

Private healthcare

Life insurance

Pension scheme with matched contributions

Volunteering day

Electric vehicle car scheme

Cycle-to-work programme

Qualifications

• Excellent and proven client relationship and management skills.
• Demonstrable track record in development and winning of prospects.
• Strong leadership skills.
• Excellent stakeholder management skills with the ability to influence within a complex environment.
• Strong facilitation skills to manage ambiguity and gain agreement.
• Strong skills in problem solving.
• High levels of business and financial acumen.
• Strong communication, negotiating and influencing skills.
• Strong awareness of compliance environment with understanding of conduct risk.
• A proactive ambassador for WTW in the external business community.

Responsibilities

• Win new clients and support the Regional Director with growth.
• Retain a client book with a 60/40 focus on growth and client work.
• Collaborate with the business development team.
• Ensure client service level standards are maintained.
• Support overall operational governance.

Skills

Client Development

Impact and Influence

Concern for Quality

Understanding Others

Teamwork and Collaboration

Achievement Orientation

Organisational Awareness

Job description

A leading services firm in Scotland is seeking a Client Service Director to drive new client acquisition and manage existing accounts. You will work closely with the Regional Director and be part of a collaborative team focused on delivering exceptional client service. The ideal candidate has strong leadership and relationship management skills, a proven track record in business development, and a deep understanding of compliance and conduct risk. This role offers hybrid working options and a comprehensive benefits package.