Client Feedback Senior Executive

Anthem Consulting; Bath; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading UK law firm is seeking a Client Feedback Coordinator to support partners in managing client relationships. This role involves developing a client feedback program, improving client onboarding processes, and working collaboratively across teams. The ideal candidate should have advanced Excel skills, strong communication abilities, and 1-2 years of experience in a business development role within a law firm. This position offers the opportunity for hybrid working within a supportive environment.

Qualifications

• 1-2 years in a business development or client role in a law firm.
• Ability to manage multiple priorities in a collaborative environment.
• Strong interpersonal skills for coaching and influencing partners.

Responsibilities

• Oversee the client feedback programme development and reporting.
• Support team leaders in improving client experience through feedback.
• Develop processes to enhance client onboarding and KPI reporting.
• Collaborate with HR on integrating client feedback into appraisals.

Skills

Advanced Excel

Strong communication skills

Organizational abilities

Ability to influence and coach

Tools

MS Office

Job description

Newly created Client Feedback role in a Top 100 UK Law firm. London based with 50% hybrid working.

This elite UK law firm is growing its BD team and is looking for someone to support the partners on all things related to client relationship management. Working closely with the Partners, you will play a pivotal role in setting up process and structure around matter closure, client feedback, pricing and client insights.

This is an exceptional opportunity to join a law firm with a well-established reputation in both commercial and private client work.

Key Responsibilities Include:

• Oversee the development and implementation of a client feedback programme and associated reporting.
• Support Divisional leads and team leaders in understanding the feedback and making tactical improvements to client experience.
• In conjunction with business services teams and third parties scope, develop and implement processes and projects to improve client experience.
• Work with Business Services teams to improve our client onboarding processes and develop KPIs for reporting against feedback loops.
• Work with HR on developing and producing reporting against client feedback for inclusion in appraisal processes and associated people/team development plans.

The ideal candidate will have excellent MS Office skills (ideally advanced Excel), strong organisational abilities to effectively manage multiple priorities within a collaborative team environment. You should demonstrate strong communication skills and the ability to influence and coach partners. You probably have 1-2 years in a BD/client role in a law firm and are looking for a role with more responsibility and autonomy.