Client Facing Commercial Account Handler

Employment Specialists Ltd; Ipswich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise de courtage en assurance bien établie recherche un Commercial Account Handler pour gérer un portefeuille croissant de clients régionaux. Dans ce rôle varié, vous serez le point de contact principal, gérant les demandes de nouveaux projets tout en soutenant les clients existants. L'opportunité offre un environnement de travail hybride et un fort potentiel de développement professionnel.

Qualifications

• Expérience en assurance commerciale requise.
• Compétences en service client et compréhension du marché local.
• Capacité à gérer le stress et interagir face à face avec les clients.

Responsibilities

• Gérer un portefeuille de clients commerciaux locaux.
• Négocier les renouvellements avec les assureurs.
• Traiter les ajustements à mi-terme et les changements de risque.

Skills

Customer service skills

Relationship-building skills

Work ethic

Education

Commercial insurance experience

Tools

Broking software

Electronic trading platforms

Job description

Join our expanding East Anglian Insurance Broking Client who works with local businesses across Suffolk, Norfolk and Essex. Due to growth, they're seeking an experienced Commercial Account Handler to manage their growing portfolio of Regional Clients.

About the Role

This is a true 360-degree position where you'll manage existing Commercial Insurance Clients whilst also handling new business enquiries. You'll be the main point of contact for local businesses, supporting them throughout their entire Insurance lifecycle.

Working in a busy but supportive environment, you'll manage a diverse portfolio of regional Clients including local Retailers, Property Owners, Tradespeople and small Fleet operators across East Anglia.

Key Responsibilities as Commercial Account Handler

• Managing your own portfolio of local business customers
• Renewal negotiations with insurers
• Handling mid-term adjustments and changes in risk
• Claims notification and liaison (supported by dedicated claims team)
• Regular client contact and relationship building
• Occasional client visits across the local area
• Using specialist broking software and electronic trading platforms

Commercial Classes You'll Handle

• Small to medium commercial combined risks
• Local shops, offices and property owners
• Tradesman's liability for regional contractors
• Small fleet and goods vehicles
• Local business risks across Suffolk, Norfolk and Essex

What You'll Bring as Commercial Account Handler

• Commercial insurance experience
• Excellent customer service skills and local market understanding
• Strong work ethic and ability to remain calm under pressure
• Relationship-building skills for face-to-face client interaction

Working Arrangements

• Hybrid working available (office and home-based)
• Occasional client visits across the local area
• Monday to Friday, 9am-5pm
• Based in Ipswich with coverage across East Anglia

This is an excellent opportunity to join an established regional Broker with strong local client relationships and genuine career development prospects.