Client Experience Host

Tirebuck Recruitment; Metropolitan Borough of Solihull; On-site; GBP 31,000; Full time

Job summary

A leading recruitment agency is seeking a Client Experience Host in Solihull, England. This role involves hosting VIP clients and delivering engaging tours to create unforgettable experiences. Ideal candidates should have excellent communication skills, a passion for guest experience, and the ability to entertain and engage diverse audiences. Full training will be provided, and the position offers competitive benefits including 26 days of annual leave and a pension scheme.

Benefits

26 days annual leave

Pension plan

Uniform provided

Parking

Qualifications

• Experience in a guest-facing role is highly desirable.
• Confidence and creativity in engaging audiences.
• Must be 25 years or older and hold a valid driving license.

Responsibilities

• Deliver engaging tours for guests.
• Understand and qualify guest requirements.
• Provide safety instructions during experiences.
• Build relationships with internal teams.
• Host VIP guests and provide exceptional service.

Skills

Outstanding guest experience delivery

Exceptional verbal communication

Collaboration skills

Organisational abilities

Ability to engage diverse audiences

Job description

Hours: Monday to Friday, 8:00am to 5:00pm

Salary: £30,279 per annum

Benefits: 26 days annual leave, plus bank holidays, parking, pension, uniform provided

We are working exclusively with our client to recruit for an exceptional opportunity! We are looking for a Client Experience Host to join a leading global organisation with a rich heritage and renowned for delivering premium products. This role is perfect for someone with a background in acting, performance, or entertainment, someone who can engage and entertain an audience, project their voice confidently, and bring a script to life with their own unique flair. You will be hosting VIP clients, delivering immersive tours, and creating unforgettable experiences in a dynamic, high-profile environment.

Please note, full training and guidance will be given for the successful candidate to thrive in this role with a 12 week training programme.

Duties include:

• Deliver engaging, entertaining, and premium brand tours for guests.
• Host personal and group tours tailored to guest expectations.
• Understand and qualify guest requirements prior to each tour.
• Provide clear and accurate safety instructions throughout the experience.
• Share educational insights and confidently answer guest questions.
• Use storytelling to add depth and entertainment to the experience.
• Maintain control of tour groups while following prescribed routes and guidelines.
• Uphold professional standards in behaviour and appearance.
• Build strong working relationships with internal teams.
• Host VIP guests and deliver exceptional service during high-profile visits.
• Assist with venue setup for events and tour groups.
• Support the maintenance of tour-related equipment and props, including headsets, PPE, and display assets.

Skills and experience required:

• Genuine passion for delivering outstanding guest experiences; previous experience in a similar environment is highly desirable.
• Ability to thrive in a fast‑paced environment.
• Exceptional verbal and written communication skills.
• Strong collaboration skills, with the ability to support cross‑functional teams and act as a trusted source of knowledge.
• High levels of enthusiasm, drive, and confidence to achieve goals.
• Excellent organisational and planning abilities.
• Multilingual skills would be a distinct advantage.
• Ability to engage, entertain, and inform diverse audiences with confidence and creativity.
• Work full‑time with flexibility for occasional weekends and unsociable hours.

Must be 25 years & over, hold a full driving license and have done so for the last twelve months, have not been convicted of any offence involving dangerous driving, know of no circumstances which would disqualify one from driving, nor suffering from any physical and, or, mental condition which would restrict or impair one's alertness or driving ability.

If you feel that you have the necessary skills and experience required to fulfil this role, apply or get in touch with Tirebuck Recruitment for more information.

If successful, one of our consultants will be in touch via phone or email for a confidential conversation about your experience, skills and suitability for the role. Please check your spam folder for any missed communication from us and ensure your contact details are up to date.

Apply for: Client Experience Host

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