Client Experience and Sales Specialist Cheltenham

Thérapie Clinic; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aesthetic clinic in Cheltenham is seeking a Client Experience and Sales Specialist to enhance client satisfaction and achieve sales performance goals. You will provide expert consultations, manage client journeys, and drive revenue growth through excellent service and upselling. The ideal candidate will be a qualified Beauty Therapist with strong client management experience and communication skills. This role offers an exciting atmosphere with various perks, including continuous training and uncapped commission.

Benefits

Continuous training and development

Annual leave

Uncapped commission

Staff discount

Qualifications

• Qualified Beauty Therapist required.
• Must have experience in client experience management or customer service.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Maximise clinic efficiency through smart diary and booking management.
• Drive consultations with upselling and cross-selling.

Skills

Qualified Beauty Therapist

Client experience management

Customer service

Excellent communication

Interpersonal skills

Analytical skills

Problem-solving abilities

Multitasking

Job description

Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist!

Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.

About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Cheltenham Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up

• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management

• Manage stock accurately, including AWI deductions

Sales Performance

• Drive and convert consultations with strong upselling and cross-selling

• Meet KPIs for consultation success, walk-in conversions, and average spend

• Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications and Skills

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.