Client Experience and Sales Specialist

Thérapie Clinic; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading aesthetic medical clinic is seeking a Client Experience and Sales Specialist to ensure an exceptional client journey and support sales performance. You will manage client interactions, resolve complaints, and drive consultation success. Ideal candidates are Qualified Beauty Therapists with strong customer service backgrounds, excellent communication skills, and the ability to thrive in a fast-paced environment. This role offers fantastic perks, including uncapped commission and generous discounts on treatments.

Benefits

Uncapped commission

Free laser hair removal

Generous treatment discounts

Career pathways

Paid training in academy

Extra day off for landmark birthdays

Qualifications

• Qualified Beauty Therapist.
• Proven experience in client experience management or customer service.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through smart diary and booking management.

Skills

Client experience management

Customer service

Communication skills

Analytical abilities

Problem-solving

Education

Qualified Beauty Therapist

Job description

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our St Pauls Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.

We want people to “Do their best work at Thérapie,” and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through smart diary and booking management.
• Manage stock accurately, including AWI deductions.
• Drive and convert consultations with strong upselling and cross-selling.
• Meet KPIs for consultation success, walk-in conversions, and average spend.
• Ensure a seamless check‑in/out journey for every client.
• Promote skin consultations and identify upsell opportunities via forms.
• Track AWI stock, ensure clinical room standards, and handle client retention calls.

Qualifications and Skills

• Qualified Beauty Therapist.
• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.

Perks

• Uncapped Earnings – uncapped commission structure.
• Free laser hair removal, free EmSella treatments and generous discounts on skin, AWI and body treatments.
• Spouse and family discounts.
• 10% off Thérapie Fertility & Optilase treatments.
• One free treatment cycle of IVF/ICSI/RIVF to all team members after 2 years.
• Free laser eye surgery to all team members after 2 years.
• Discounts on leading skin brands & treatments (Murad, Skin Theory).
• Career pathways – journey of career progression & management training.
• Full week of paid training in our academy.
• Extra day off on your landmark birthdays.
• Longevity bonus – extra annual leave days after 2 years of dedicated service.
• Employee Assistance Scheme – confidential support services for personal and professional well‑being.

Application Process

1. Explore Opportunities: Start by finding the role that excites you.
2. Submit Your Application: Apply by uploading your CV.
3. Application Review: Talent Acquisition Partners will carefully review your application.
4. Initial Contact: If shortlisted, our Talent Acquisition Team will reach out to schedule an interview.
5. Interview Stage: Complete the interview process with our team.
6. Offer & Onboarding: If successful, you'll receive your offer along with onboarding details.
7. Begin Your Journey: Attend our state‑of‑the‑art training facility to kickstart your career with us.